Adapter No Longer Being Recognized Since Upgrading to 2.5 Beta 1
I'm running Yosemite 10.10.5 on a 2012 Macbook Pro. I have 2 external monitors, one powered via MiniDisplay Port to DVI and the other Display Link USB to DVI. All were working perfectly until I checked and decided to install the new beta.
Since installed, the Mac no longer recognizes the USB adapter what so ever. I have tried rebooting, uninstalling, correcting permissions, reinstalling, rebooting and still nothing. I have tried reverting back to 2.4.2 and still nothing. I have switched USB ports to make sure it isn't the port and I have even connected the other monitor with my other adapter and it works flawlessly. Please help, being down a monitor is going to kill my productivity for work. Now what???????????? |
Would recovering the system via time capsule do the trick?
|
Hi ourzoo,
We need logs to understand what's going on. This is completely unexpected as you would imagine... Can you please follow the instructions here: http://support.displaylink.com/knowl...to-displaylink Best regards, Carlo |
I tried downloading the tool multiple times and it's downloading as an executable file for Windows and not for Mac. It doesn't matter whether I have Parallels and Windows running or not? The software is installed on the Mac HD so I don't see how sending any logs from Windows would be helpful. Please advise on what to do next?
|
Nevermind, figured out the issue. Collecting data now and will send over.
|
This was my exact experience today. I sent an email to Support through the Contact form, and have downloaded the Information Collection tool.
One thing I tried in troubleshooting is looking at the System Report for the Mac, to see if the Diamond BVU 3500 was showing up as a USB device. It is not. Prior to attempting the upgrade the system was working perfectly. |
Many thanks for the quick feedback.
To be on the safe side we are pulling the release. If you have this issue please contact us directly at http://support.displaylink.com |
this also happens in the 2.4 release version. We just figured out it was the DisplayLink software during a rebuild. Please release a patched version as soon as you can :( We have a lot of folks using Display Link software and usb ethernet adapters
J |
Quote:
This issue is not the Ethernet adapter compatibility issue. We think your issue to be fixed in the upcoming 2.5 beta 2. Best regards, Carlo |
I hope you folks get this figured out quickly. I'm happy I at least have 3 monitors in my office working, but I work from home 2 days a week usually and I'm now down to 2. This is going to hurt until this gets figured out.
|
All times are GMT. The time now is 12:40 PM. |
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.