DisplayLink Forum - I cannot Play Netflix App While Docked

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- - I cannot Play Netflix App While Docked (https://displaylink.org/forum/showthread.php?t=62087)

I cannot Play Netflix App While Docked

I have a Dell XPS 12 convertible docked with two monitors connected to the following: Targus Universal USB 3.0 DV Docking Station with Power : ACP71USZ. I also have a third monitor connected to the following: Targus USB 3.0 SuperSpeed™ Dual Video Adapter : ACA039US.

Netflix started failing prior to my upgrading to 8.1. I upgraded in hopes of it potentially fixing the issue. Unfortunately, I still get the following error while running the Netflix app in windows 8.1 while docked.

Quote:

"Oops, something went wrong...

System Configuration Problem

There is a problem playing video on this system. This may
be caused by any of the following:

1. Netflix is not support in virtual machines
2. New graphics drivers may be required. Please use Windows Update or your graphics card manufacturer's web site to obtain a graphics driver that is certified for Windows 8.

Specifically, the following graphics drivers are known to
cause this problem:

- Microsoft Basic Display Adapter
- Apple Boot Camp graphics drivers

If you need assistance with this problem, please call
866-579-7113

Error code: W8156-C0262500"

I can play netflix fine while not docked.

I have the latest graphics drivers for Intel HD4000 (10.18.10.3282), I also have displaylink 7.4.50415.0 installed.

I also tried complete uninstall, reboot, reinstall, reboot. However, the netflix app does not work while I am docked. Log file is attached.

Thanks for your help.

Intel Driver was updated and it went from bad to worse. When I select a movie to play, it dumps me back to the start screen. I wish I could get some support here. Not a peep from anyone. :(

I have since uninstalled Displaylink, cleaned it, reinstalled and it still dumps me back to the start screen. :(

This is a support site right?

Hi,

I've raised this internally for further investigation.

Are you able to use Netflix through a browser with the dock connected?

Thanks,
James

Quote:

Originally Posted by JamesH (Post 71645)

Hi,

I've raised this internally for further investigation.

Are you able to use Netflix through a browser with the dock connected?

Thanks,
James

Yes it plays fine in my browser while connected to my dock.