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Forum: Mac Software 04-01-2018, 09:49 PM
Replies: 592
Views: 2,767,414
Posted By bernie
What if only Apple can fix it?

It may not be possible for DisplayLink to do anything if the problem is at the OS API level.

What if DisplayLink and the other affected companies simply have no ability to restore extended...
Forum: Windows Software 01-03-2015, 12:15 AM
Replies: 4
Views: 7,800
Posted By bernie
Solutions

There are some positive reports of solutions in this thread:
http://www.displaylink.org/forum/showthread.php?t=63140&page=2

Thanks!
Bernie
Forum: What to buy? 12-31-2014, 09:34 PM
Replies: 1
Views: 10,213
Posted By bernie
One DisplayLink Adapter will do it

Hi - That combo of Dell laptop and dock will only support 2 directly attached apparently (as you've probably already experienced):...
Forum: Windows Software 12-31-2014, 12:37 AM
Replies: 14
Views: 30,701
Posted By bernie
If you can see the mouse or window momentarily on...

If you can see the mouse or window momentarily on the DisplayLink-attached screen, I think you're dealing with a separate issue.

If you have a Plugable brand product, please don't hesitate to...
Forum: Windows Software 12-08-2014, 06:26 PM
Replies: 14
Views: 30,701
Posted By bernie
If you have a Surface

Since about mid-November, Microsoft appears to be deploying a Windows Update just to the Surface Pro 1/2/3 that causes DisplayLink screens to go blank, even though all signs at the software level are...
Forum: Windows Software 12-08-2014, 06:17 PM
Replies: 11
Views: 17,755
Posted By bernie
If you have a Surface

Since about mid-November, Microsoft appears to be deploying a Windows Update just to the Surface Pro 1/2/3 that causes DisplayLink screens to go blank, even though all signs at the software level are...
Forum: What to buy? 09-20-2014, 10:39 PM
Replies: 13
Views: 34,496
Posted By bernie
Plugable UGA-4KDP (DL-5500 chipset) is shipping

The Plugable UGA-4KDP (DL-5500 chipset) was announced this week. It's shipping to USA addresses now, and to UK, EU, Canada, and Japan within 2 weeks.
http://plugable.com/products/uga-4kdp/

If...
Forum: CLOSED - Mac 2.1 release 10-22-2013, 07:10 PM
Replies: 2
Views: 8,911
Posted By bernie
OS X 10.9 Multiple Monitor and HDMI Bugs

For context, here is what we've posted on Plugable about the bug report we'd previously filed with Apple (for which we never got any response).
...
Forum: Windows Software 03-16-2013, 08:21 PM
Replies: 1
Views: 10,785
Posted By bernie
Plugable tech support

Hi Margo,

Thanks for posting! Plugable has a team of DisplayLink-savvy tech support people -- you'll get the quickest reply contacting us directly.

Just email support@plugable.com. If you...
Forum: Windows Software 01-03-2013, 05:11 AM
Replies: 5
Views: 15,034
Posted By bernie
vbscript

Thanks for the additional info. The fact that McAfee used to be on this machine leaves open the possibility that this machine is still affected by the known McAfee bug where it leaves vbscript...
Forum: Windows Software 01-03-2013, 04:39 AM
Replies: 2
Views: 6,777
Posted By bernie
Windows Aero Troubleshooter

Hi mchorp,

If Windows has dropped into basic mode (the most common cause of this kind of problem), you can run Windows' built-in Aero troubleshooter to solve it:...
Forum: Windows Software 12-27-2012, 12:25 AM
Replies: 5
Views: 15,034
Posted By bernie
McAfee Windows 8

If you can let me know if that McAfee uninstaller works, that'd be a great help. I wouldn't have expected McAfee to still have this problem on Windows 8 -- and if it's something else, we'd like to...
Forum: Windows Software 12-26-2012, 11:17 PM
Replies: 5
Views: 15,034
Posted By bernie
McAfee

VBScript is a default component built into Windows, Vbscript is a common requirement among installers, but it can get disabled or broken.

The most common cause of this problem is because a...
Forum: Zero Clients/Thin Clients 12-22-2012, 12:16 AM
Replies: 6
Views: 13,007
Posted By bernie
WMS 2012 Drivers for DisplayLink chips

There is now an option available for WMS 2012 and DisplayLink based products.

It's from a company called OSBASE, which is led by an ex-Microsoft graphics driver developer. They've developed a...
Forum: Windows Software 12-19-2012, 08:04 PM
Replies: 1
Views: 5,246
Posted By bernie
McAfee

Hi Jane - These steps (particularly the McAfee uninstaller) may help:

http://support.plugable.com/plugable/topics/usb_2_0_display_adapter_model_uga_2k_a_the_vbscript_engine_is_disabled_win7_64bits
Forum: Windows Software 12-19-2012, 07:37 PM
Replies: 37
Views: 51,806
Posted By bernie
6.3 m1

DisplayLink's older drivers are available here:
http://displaylink.com/support/downloads.php

6.3 M1 is at the top of the "Previous Releases" list.

Let me know if it doesn't work for you. ...
Forum: Windows Software 12-19-2012, 07:03 PM
Replies: 37
Views: 51,806
Posted By bernie
solution

I have the same issue on my laptop. I've been trying to find a solution on the 7.x series, but unfortunately haven't found one.

Uninstalling 7.x and installing the earlier DisplayLink driver...
Forum: Windows Software 12-18-2012, 11:30 PM
Replies: 37
Views: 51,806
Posted By bernie
Adobe standalone installer

Hi Steve,

If you uninstall "Adobe Shockwave", does that help?

If not , uninstall "Adobe Flash"
(leaving only Chrome's built-in Flash player installed on system)

Does that help?

Bernie
Forum: Windows Software 11-28-2012, 06:52 PM
Replies: 4
Views: 10,214
Posted By bernie
Wide impact problem

Thanks for all those great details, Paul!

We haven't yet recreated the problem here, but hope to soon -- and then we'll validate and try to document this workaround for less advanced users.
...
Forum: Windows Software 11-28-2012, 12:02 AM
Replies: 4
Views: 10,214
Posted By bernie
Modified Intel USB 3.0 host controller

Just a note that this is a Intel Windows 7 USB 3.0 host controller driver, that has been modified to install on Windows 8.

It won't work on non-Intel USB 3.0 host controllers.

Because it has...
Forum: Windows Software 11-17-2012, 12:25 AM
Replies: 102
Views: 195,292
Posted By bernie
How to Rollback and stop Windows Update

It's only a temporary workaround, but we've posted a bit more detail on the Plugable site about how to roll back the nVidia driver to the working version, and stop Windows Update from updating that...
Forum: Linux and Open Source 05-01-2012, 11:56 PM
Replies: 0
Views: 9,887
Posted By bernie
KickStarter: Plugable Thin Client (DisplayLink chipset)

For those interested in Linux Zero Clients, there's a KickStarter project we're doing right now with an all open source solution:

http://plugable.com/2012/05/01/the-50-thin-client/
Forum: Windows Software 04-18-2012, 08:13 PM
Replies: 1
Views: 6,118
Posted By bernie
Versions

Hi Brad,

Sorry we didn't catch your post here on DisplayLink's site earlier.

We don't recommend staying on 6.0 or 6.1 series drivers.

You'll want to grab the latest version (6.2 M2),...
Forum: Windows Software 02-06-2012, 07:28 PM
Replies: 22
Views: 24,377
Posted By bernie
Workarounds

Thanks for sticking with this one to try to figure out why these certain machines running XP generate USB-level errors with DisplayLink devices.

These kinds of issues are difficult (especially if...
Forum: General Discussion 01-03-2012, 01:34 AM
Replies: 1
Views: 8,819
Posted By bernie
No problem - we'll help

Hi Walter,

No problem - we'll be able to help. We replied to your request over here:...
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