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Forum: CLOSED - 7.7 Beta for Windows

09-17-2014, 09:53 AM

Replies: 8

7.7 beta 1 with Asus UX31

Views: 12,956

Posted By JamesH

Hi, This looks like a hardware issue with...

Hi,

This looks like a hardware issue with your dock.

Recommend returning it to your vendor for a replacement.

Thanks,
James

Forum: CLOSED - 7.7 Beta for Windows

09-16-2014, 04:01 PM

Replies: 8

7.7 beta 1 with Asus UX31

Views: 12,956

Posted By JamesH

Hi, I've raised this internally for further...

Hi,

I've raised this internally for further investigation.

Thanks,
James

Forum: CLOSED - 7.7 Beta for Windows

09-08-2014, 05:16 PM

Replies: 8

7.7 beta 1 with Asus UX31

Views: 12,956

Posted By JamesH

Hi, Can you try manually installing the...

Hi,

Can you try manually installing the latest graphics driver?

See this page for details on how to do this:
http://www.intel.com/support/graphics/sb/CS-033915.htm

Thanks
James

Forum: CLOSED - 7.7 Beta for Windows

09-05-2014, 11:39 AM

Replies: 8

7.7 beta 1 with Asus UX31

Views: 12,956

Posted By JamesH

Hi, As soon as the issue is seen please...

Hi,

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support...

Forum: CLOSED - 7.7 Beta for Windows

09-05-2014, 08:56 AM

Replies: 8

7.7 beta 1 with Asus UX31

Views: 12,956

Posted By JamesH

Hi, What device do you have connected? ...

Hi,

What device do you have connected?

Not all device support all resolutions - see this FAQ for more details:
http://www.displaylink.com/support/ticket.php?id=329

Thanks,
James

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