DisplayLink Forum - View Single Post

swenger · 12-30-2013, 08:58 PM

Windows 7 Enterprise 64 bit.

I have been having issues for almost a year. I wish someone would support this instead of just pointing the fingers. This started a bit over a year ago when I purchased portable MM2T USB monitors with built-in USB device for all my staff to take on the road. I installed the Display Link driver and they worked great till today. Then I purchased some USB 2 DVI devices to add a third screen in the office. First I purchased IOGear which uses the DisplayLink driver. Most of the laptops worked okay. A few started having issues where the device was detected and the mouse would even move off the screen to this third monitor but nothing would display on the third monitor. I called IOGear support and they basically told me they sell thousands of these and don't have any issues. They had me try a clean uninstall of the displaylink driver, update laptop graphics driver and reinstall. Sometimes it worked for a bit and then stopped working. I explained that the portable monitors which use the Display link work fine and they say that could be conflict and I should only use one company and not mix. Anyways I tried the Startech USB2DVI which also started to work on some and then stopped. I was constantly swapping between different USB ports between the Startech and IOgear. Basically a nightmare. So I tried the Startech SUB2DVI which doesn't use the DisplayLink driver but some other company "trigger". This seemed to work great on all of them. The problem arose that I had to uninstall the displaylink driver and after I installed the trigger driver and tried to reinstall the DisplayLink, it told me I had to first remove the Trigger driver. So I removed the trigger driver, rebooted, installed the newest DisplayLink 7.5 driver and rebooted. Plugged the MM2T device and worked like a charm. Then plugged in first the IOGear which failed and then the startech USB2DVI which showed up for a couple seconds on the screen and then disappeared.

In short, does anyone know how I can get either the IOGear or Startech to work with the DisplayLink Driver.

I also forgot to mention that when I tried to install the 7.5 driver I got a message that I had to update my USB 3.0 Host driver which was a renases. I followed the link on the DisplayLink FAQ because the HP driver from their support is from 2012. Even after I updated from the FAQ to version 3 from a few months ago, I still got a warning on installing the DisplayLink 7.5 that the USB 3.0 Host driver was outdated but I continued anyways.

So basically Display Link won't support me because it is not their hardware and both IOgear and Startech won't support me because it is not their software.

12-30-2013, 08:58 PM	#1
swenger Junior Member Join Date: Apr 2013 Posts: 4	Issue with USB devices using DisplayLink Windows 7 Enterprise 64 bit. I have been having issues for almost a year. I wish someone would support this instead of just pointing the fingers. This started a bit over a year ago when I purchased portable MM2T USB monitors with built-in USB device for all my staff to take on the road. I installed the Display Link driver and they worked great till today. Then I purchased some USB 2 DVI devices to add a third screen in the office. First I purchased IOGear which uses the DisplayLink driver. Most of the laptops worked okay. A few started having issues where the device was detected and the mouse would even move off the screen to this third monitor but nothing would display on the third monitor. I called IOGear support and they basically told me they sell thousands of these and don't have any issues. They had me try a clean uninstall of the displaylink driver, update laptop graphics driver and reinstall. Sometimes it worked for a bit and then stopped working. I explained that the portable monitors which use the Display link work fine and they say that could be conflict and I should only use one company and not mix. Anyways I tried the Startech USB2DVI which also started to work on some and then stopped. I was constantly swapping between different USB ports between the Startech and IOgear. Basically a nightmare. So I tried the Startech SUB2DVI which doesn't use the DisplayLink driver but some other company "trigger". This seemed to work great on all of them. The problem arose that I had to uninstall the displaylink driver and after I installed the trigger driver and tried to reinstall the DisplayLink, it told me I had to first remove the Trigger driver. So I removed the trigger driver, rebooted, installed the newest DisplayLink 7.5 driver and rebooted. Plugged the MM2T device and worked like a charm. Then plugged in first the IOGear which failed and then the startech USB2DVI which showed up for a couple seconds on the screen and then disappeared. In short, does anyone know how I can get either the IOGear or Startech to work with the DisplayLink Driver. I also forgot to mention that when I tried to install the 7.5 driver I got a message that I had to update my USB 3.0 Host driver which was a renases. I followed the link on the DisplayLink FAQ because the HP driver from their support is from 2012. Even after I updated from the FAQ to version 3 from a few months ago, I still got a warning on installing the DisplayLink 7.5 that the USB 3.0 Host driver was outdated but I continued anyways. So basically Display Link won't support me because it is not their hardware and both IOgear and Startech won't support me because it is not their software.