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Expat · 12-30-2014, 03:01 PM

Hi Bernie, et al,

So I followed the instructions in your post above, upgrading the Intel drivers then installing the latest DisplayLink 7.7 M2 software, and it did solve the problem for a while. However, I am back at the same problem again and am out of ideas.

I have confirmed that the Intel graphics driver and the DisplayLink software are at the latest version
The monitor shows on the DisplayLink utility in the system tray as available
I have nothing plugged into the mini-video port
The external monitor shows in the Windows Screen Resolution configuration
When I plug the external monitor in, Windows beeps to recognize it, the screen flickers, and for *all* intents and purposes it is live, but with just a blank screen.

I did notice that when I change the "Extend to" and the screen flickers briefly as it always does, if I move the mouse over to the extended monitor the mouse pointer does appear briefly then "fade to black" (sorry, couldn't resist that ;-)

I'd be happy to run your support tool against the Surface if you could provide a link, and am up to almost any testing (I'd rather not re-image as other than this it appears to be fine)

Thanks for any help you can offer.

12-30-2014, 03:01 PM	#13
Expat Junior Member Join Date: Dec 2014 Posts: 3	Hi Bernie, et al, So I followed the instructions in your post above, upgrading the Intel drivers then installing the latest DisplayLink 7.7 M2 software, and it did solve the problem for a while. However, I am back at the same problem again and am out of ideas. I have confirmed that the Intel graphics driver and the DisplayLink software are at the latest version The monitor shows on the DisplayLink utility in the system tray as available I have nothing plugged into the mini-video port The external monitor shows in the Windows Screen Resolution configuration When I plug the external monitor in, Windows beeps to recognize it, the screen flickers, and for all intents and purposes it is live, but with just a blank screen. I did notice that when I change the "Extend to" and the screen flickers briefly as it always does, if I move the mouse over to the extended monitor the mouse pointer does appear briefly then "fade to black" (sorry, couldn't resist that ;-) I'd be happy to run your support tool against the Surface if you could provide a link, and am up to almost any testing (I'd rather not re-image as other than this it appears to be fine) Thanks for any help you can offer.