Hi James,
Thanks for the logs. I see 7.9 M0, 7.9 M7 were installed alongside 8.0 M0, some seems to be installed through corporate deployment.
I would advise to start again from a clean slate:
- Disconnect ThinkPad Basic USB 3.0 Dock
- Remove DisplayLink Core Software using Add/Remove Program, if you can
- Use our End User Cleaner to remove the different elements
- Fetch new AMD drivers as these predates Windows 10 and install them. The anniversary update has fundamental changes in the graphics subsystem.
- Install 8.0 M1 or 8.0 M2 if available from the download section (depending on when you read this).
If the problem persists after these steps, please give me new logs so I can check the new status.
The product you have is NOT an old generation product which is impacted by compatibility issue. We will get it working again!
Kind regards,
Alban
Quote:
Originally Posted by James
I have the same issue, worked fine up until the anniversary update but now the display is just black, tried everything, updating/reinstalling drivers (laptop ones also) but even the AMD catalyst doesn't detect the display properly however it does look like its working via the screen resolution options and device manager..
Since I'm stumped I've attached my troubleshooting logs.
|