Quote:
Originally Posted by fsalvaro
Hi,
I would like to ask your support to help me identify a problem happening with my Docking Station. The model is a Wavlink UG49DK1. I have tested in two laptops:
- An old HP EliteBook 850 G4
- Lenovo Legion 5 15IAH7H 82RB
The behavior is: mouse and keyboard are working fine, however the monitors are not.
Once connected to the laptop, in the device manager I can see many trials to connect the monitors. But at the end, the monitors are not identified and I get an error in the Universal Serial Bus controllers -> Generic Superspeed USB hub (Code 10) and nothing the Display Adapters.
I have freshly reset the laptop, to make sure it is not something I have installed. I have also removed the antivirus. The monitors are working fine once connected directly to the laptop.
The monitors are Asus VS247 and VY249.
One more information is, I have used the HP 3005pr USB 3.0 Port Replicator in both machines, and both monitors works without any problem in both machines.
Thank you for your help.
Alvaro
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According to the information provided online by the manufacturer of your docking station model -->
https://www.wavlink.com/en_us/product/WL-UG49DK1.html the docking station has Silicon Motion USB video technology inside of it.
The dock does
NOT have DisplayLink USB video technology inside of it. As a result, DisplayLink will not be able to assist you.
I would suggest contacting the manufacturer of the docking station (Wavlink) directly for assistance.