Quote:
Originally Posted by rafarataneneces
I mean, we are complaining, and you ask a question
"Are you running Basic or Aero mode"??
What does that have to do with anything???
I know some users are a bit inexperienced, but when you ask users questions (like the one you did), it's an educated way of saying "you're inexperienced, you're doing something wrong"
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They ask questions because they're trying to find out what people experiencing problems may have in common. Perhaps there is some known issue with how Aero and Basic themes work with DirectX or Windows APIs when using DisplayLink software. We really don't know since we don't design this software.
I'm guessing they are not a very large company and it's possible their current software works fine on their test machines. If we can't give them information about our particular hardware, operating system and software it will take longer for them to resolve the issue.