Hi,
Couple of things to try:
Is the DisplayLink Manager service running?
Search for "Services" and select the DisplayLinkManager service
Is the DisplayLink Core Software directory present?
It's usually here - C:\Program Files\DisplayLink Core Software
Please also check in the C:\Program Files\DisplayLink Core Software\Debug\ directory for any DisplayLinkManager.... logs
Lastly, with the dock attached open up Device Manager and expand the Universal Serial Bus controllers section. Right click on each of the hubs listed (except for those marked "usb root hub".
Select "Properties" from the menu and then select the Details tab.
Here, select the Hardware Ids entry in the property drop down list.
Let me know if any of the hubs have the following value "USB\VID_05E3&PID_0612&REV_xxxx" or "USB\VID_05E3&PID_0610&REV_xxxx"
Thanks,
James
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