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Old 06-16-2017, 09:05 AM   #4
AlbanRampon
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Join Date: Sep 2015
Location: Cambridge, UK
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Hello,

Would you please be able to post logs so I can look into it?

Because it will keep swapping, you will have to do this blind.
Start the customer support tool, and position your mouse pointer on the gather logs button.
Then, plug the device in, let it do the screen-tennis, and click on the mouse without moving it.
After 5 minutes, disconnect the adapter.
Then, please post the zip here. The last link in my forum signature shows how to use the tool.

Then, when you're finished, please use the following FAQ to clear your monitor persistence.
http://support.displaylink.com/knowl...rticles/736116

Replug the device, can you still reproduce the screen-tennis?
Even if this clears the issue, please post your logs.

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
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