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Old 04-26-2017, 06:08 PM   #8
AlbanRampon
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Location: Cambridge, UK
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Alright.
This unit is defective. There is one chip in the dock that cannot get the firmware to be updated. It fails authentication. This is hardware fault, this cannot be a driver fault.

Please contact Dell to request a replacement.
Do include a link to this thread for your to skip the have you tried this or this or this steps!

DisplayLink is a semiconductor company, we do not design, manufacture or sell docking stations. This is why I invite you to contact the seller, Dell, to get the hardware support you need.

In the future, if you do not wish to wait, please use technical support tickets (explained where you found the diagnostic tool) instead of relying on forum support.

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
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