Hello,
This is most likely because your device requires a higher version of the driver to work.
Manufacturers can choose a minimum version to go with their products based on the features they want, and components they also put in their products.
Logs will confirm/infirm that generic statement. The last link in my forum signature explains how to gather these. Then, you can upload the file here for analysis as only employees can download them.
Kind regards,
Alban
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