Hi Rema,
You have one of our adapters (Plugable Technologies) - so please feel free to come to us for support, rather than directly to DisplayLink. Email
support@plugable.com anytime.
What you're doing with posting here is great, but we'll also be able to:
1) Make sure your not stuck with hardware that isn't working - if it looks like a problem that will take a while to solve (an updated driver), we're more than happy to process a refund until/if the problem you're seeing is solved
2) We'll follow-up with DisplayLink and track the progress, keeping you up to date.
Looking at your report here, there's a real problem and so we'll definitely be following up, whether you contact us or not. But we'd appreciate an email, so we can help you in the interim.
Thank you!
Bernie Thompson
Founder, Plugable Technologies