Info
Perhaps it would be better to ask for the contents of the resulting zip file from the Support Tool? Anyway, here is what I got within reason.
1. Windows 10 Build Number
Microsoft Surface Book
OS: Microsoft Windows 10 Pro (x64-based PC), No Service Pack, English
OS Build: 10.0.14393.0 (Debug = False)
OS Build Label: 14393.rs1_release.161220-1747
2. Enumerate each display, its resolution and if it is connected to the graphics card or a USB adapter:
Both monitors are 1920 x 1200 and using USB adapter to Surface Book.
VS24A Manufacturer: ACI ProductCode: 24D1 Serial: F9LMQS066306 Built: 38/2015
ASUS VW266H Manufacturer: ACI ProductCode: 26A4 Serial: 96LMTF180980 Built: 27/2009
3. The CPU ***full*** name including the numbers after iX (available from System_Details.txt as well). Generation is more important to understand the architecture rather than if it is an i3 or i7.
CPU: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
Number of Cores: 4
Might be Skylake?
4. The GPU details (available from System_Details.txt as well).
Graphics: NVIDIA GeForce GPU (NVIDIA)
Graphics Driver: 21.21.13.6961 Dated 2016/10/20
Graphics: Intel(R) HD Graphics 520 (Intel Corporation)
Graphics Driver: 20.19.15.4463 Dated 2016/07/06
Graphics: DisplayLink USB Device (DisplayLink)
Graphics Driver: 8.1.843.0 Dated 2016/12/01
Graphics: DisplayLink USB Device (DisplayLink)
Graphics Driver: 8.1.843.0 Dated 2016/12/01
WEI Base Score is 6.4, CPU 7.5, RAM 8.2, GPU 6.4, Gaming 9.9, Disk 8.8
5. What you include in your CPU usage (which processes: overall, WUDF, DWM...). Note: I really need WUDF more than the rest as DWM is a Windows process).
Not sure precisely what you mean - but the top 5 when at-rest are:
WDF
Task Mgr
Windows Explorer
DWM
Chrome
6. The value of CPU being used.
Not sure what you mean here - typical CPU usage details are below.
7. What happens on ALL indirect displays (indirect = through USB). If you have Task Manager on an indirect display, then it is NOT idling as content changes!!! This is really one of the most important point. Here are some examples:
7a. Content fully static: nothing changes at all, and I mean nothing, not the clock, not the mouse pointer.
Ehhh - how do you want me to capture CPU % without anything open? Run a CPU logger? Is that of any value? I suspect WDF would be less than 2% and total CPU is around 8%
7b. Some little area changes: like for instance you only have some numbers on the clock or the numbers in Task Manager.
WDF anywhere from .5% - 2%
Total CPU is around 8%
7c. Only the mouse pointer across indirect displays. (if you do this, please do NOT use the mouse trail accessibility feature or this is the same use case as 7b).
WDF 28% - 30%
Total CPU is about 60% as other extraneous processes start to take up a little more CPU when I move the mouse.
7d. Moving a window. Indicate an idea of the size of the window... I mean moving a 10x10 pixels windows is obviously fundamentally different to moving a 4kx4k one.
A full-size-ish window (not maximized but filling a 1920 x 1200 display)
WDF – 30% - 38%
7e. Playing video on VLC
Video maximized on one screen.
WDF about 30%
VLC about 15%
DWM about 5%
7f. Playing video on a browser (and the value is constant across browsers). Our driver CANNOT differentiate which browser is playing.
With YouTube maximized on one of the screens (task manager on the other)
Total CPU = 100%
WDF 38%
Chrome 28%
Chrome 22%
DWM 3%
Task manager 2%
7g. Game, full screen or windowed? Games do NOT use the same as video playback.
Haven’t tried playing games (I don’t actually have any installed), I’m sure it would be catastrophic.
8. Which version of DisplayLink driver you are running as, like Windows builds, they don't all have the same features. (available from System_Details.txt as well).
DisplayLink Version: 8.1.843.0
DisplayLink Installer Source: Normal or WU installed
DisplayLink Audio Version: 1.54.0.0 (DisplayLink USB Audio 2.0 Class Driver)
DisplayLink Ethernet Version: 2.34.17.0 (DisplayLink USB CDC NCM Driver)
No DL USB I/O drivers found.s
DisplayLink RS Version:8.1.843.0 (DisplayLink Core Software v8.1.843.0)
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