10-14-2015, 04:41 AM | #1 |
Junior Member
Join Date: Aug 2015
Posts: 2
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continuously disconnecting
If you would like to send me another USB3 cable, I will be glad to test it. This has gone on way too long.
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10-16-2015, 03:16 PM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Thanks for reaching out. The logs show what you have described. Unfortunately we are not the product manufacturer so cannot send out hardware. What I can do its recommend trying these steps and if they fail you'll need to obtain a replacement USB cable. The steps to try are: 1. Upgrade your USB 3.0 host controller driver to the latest from Intel 2. Connect to a different USB port on your notebook 3. Check the steps on this page as appropriate to your setup Thanks, James |
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