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Old 03-05-2014, 02:41 PM   #1
uf_jve
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Join Date: Mar 2014
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Default surface Pro 2 external displays go black

Hi,

I have a Surace Pro 2 connected to a HP port replicator 3005.
There are 2 displays connected to the port replicator.

When i do something on the external displays, they go black for 2 seconds.
I tested this with a surface pro (non 2) and everything works fine.

Both devices run win 8.1.

Can somebody give me a clue?
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Old 03-05-2014, 05:30 PM   #2
JamesH
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Join Date: Jan 2012
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Hi,

Please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James
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Old 03-11-2014, 11:41 AM   #3
uf_jve
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Join Date: Mar 2014
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sorry for the delay.

the logs are in the attachment
Attached Files
File Type: zip DEMO_SURFACE_20140305_161904.zip (504.8 KB, 1 views)
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Old 03-11-2014, 01:43 PM   #4
JamesH
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Hi,

Can you try 7.5 M1 from here:
http://www.displaylink.com/support/downloads.php

Thanks,
James
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Old 03-12-2014, 09:21 AM   #5
uf_jve
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Join Date: Mar 2014
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The driver has been updated.
Still the same issue.
Attached Files
File Type: zip DEMO_SURFACE_20140312_111803.zip (830.0 KB, 2 views)
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