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Thread Tools | Search this Thread | Display Modes |
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11-20-2023, 04:44 PM | #1 |
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Posts: 7
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MBA M1 Keeps Disconnecting with D6000 and two external monitors ventura
Hello,
I am unable to keep two monitors connected with displaylink and d6000 without having to constantly restart the program because the connection stops. I am on ventura 13.4 and I recently purchased a dell d6000 for my m1 air so that I can connect a 4k and a 1440p monitor to my book. One is connected with hdmi and another with displayport and i have also tried vice versa, but the main issue seems to be that after a few minutes of the monitors being connected, they turn black and disconnect until I manually restart the DisplayLink Manager Software. The monitors sometimes work for upwards of 5 minutes but generally disconnect every 2-3 minutes. This is unbearable. Any idea? Cheers |
11-21-2023, 08:22 AM | #2 | |
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Quote:
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MacBook Air 15” M2 Midnight 3x Dell U2723QE 27” 4K Alogic DX3 Dock DL 1.10.0 Build 117 Sonoma 14.1.1 My Setup |
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11-21-2023, 05:58 PM | #3 | |
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Quote:
Also its showing seg fault in the log Last edited by Grashkis; 11-21-2023 at 06:02 PM. |
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11-22-2023, 08:17 AM | #4 |
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You should have below
General>Login Items Enabled Privacy & Security> Screen Recording & Input Monitoring. Also I would update to latest version if you haven't already 1.10.0 build 117 When I was using this dock I used both display ports as the HDMI is set for ALT mode which your MacBook doesn't support. This is the reason I changed dock so I had three active ports. Maybe try using only display ports if your monitors can support this
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MacBook Air 15” M2 Midnight 3x Dell U2723QE 27” 4K Alogic DX3 Dock DL 1.10.0 Build 117 Sonoma 14.1.1 My Setup |
11-22-2023, 06:06 PM | #5 | |
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Join Date: Nov 2023
Posts: 7
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Quote:
Hey thanks for the response. Not sure what ALT mode is but I have done all of those things you mention. Even when just one monitor is connected with a displayport cable via the dock it disconnects. I guess the last otpion would be to send my crash zip to the support team. Suprised no one has expeirenced this yet. |
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11-22-2023, 07:52 PM | #6 | |
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Location: Cambridge, UK
Posts: 1,678
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Quote:
As you mention the app is closing and you need to start it again, it sounds like some kind of error is taking place. If you haven't yet, could you please follow the details in https://support.displaylink.com/know...ticles/755301? This will send the right information to our tech support in touch with the development team to progress it. Many thanks, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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