Install error after connecting device

mgw · 07-16-2013, 12:50 PM

Hi there,

I'm having a similar issue.

I running Windows 8.1 preview 64bit with a 2nd monitor connected via DVI. My third screen required Displaylink and worked perfectly with Windows 8. Now I've installed the beta drivers, but the device manager still says my device e2251Fwu has an error. when I click to find and update drivers, finds the correct drivers to install but gives an error message (03AA). Attached log.

Any suggestions?

Thanks

Mark

JamesH · 07-19-2013, 10:55 AM

Hi,

Are you trying to update the drivers through Windows Update? If so please point the Update Drivers mechanism to C:\Program Files\DisplayLink Core Software\ and enable check all subfolders.

Let me know how you get on.

Thanks,
James

mgw · 07-19-2013, 03:37 PM

Hi James,

I've tried as you suggested. It continues to say that it can't find suitable driver software. This error is repeated whether I ask windows update to search for the best driver, or if I download the latest drivers from the AOC website.

Does this mean my screen in incompatible with this version of windows?

Mark

JamesH · 07-22-2013, 10:55 PM

Hi,

Only the 8.1 preview driver from this forum will work with Windows 8.1 - drivers on Windows Update and those from the AOC website aren't compatible.

The AOC USB monitor you have is definitely compatible with Windows 8.1 - I use it with this OS quite a bit myself.

Can you try disconnecting the monitor, uninstall the DisplayLink software, run the cleaner tool from here http://www.displaylink.com/support/ticket.php?id=297, reinstall the software and reconnect the AOC monitor?

Thanks,
James

mgw · 07-23-2013, 04:14 PM

Hi James,

I uninstalled the software and then ran the cleaner tool as instructed. Once reinstalled, the software still does not pick up the screen.

JamesH · 07-24-2013, 10:23 AM

Hi,

Can you let me know what the error details are?

Right click on the adapter that displays the "03AA" error, select Properties and let me know what the Error details are in the "General" tab.

Also do you have both ends of the Y cable connected?

Thanks,
James

07-19-2013, 10:55 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Are you trying to update the drivers through Windows Update? If so please point the Update Drivers mechanism to C:\Program Files\DisplayLink Core Software\ and enable check all subfolders. Let me know how you get on. Thanks, James

07-19-2013, 03:37 PM	#3
mgw Junior Member Join Date: Jul 2013 Posts: 7	Hi James, I've tried as you suggested. It continues to say that it can't find suitable driver software. This error is repeated whether I ask windows update to search for the best driver, or if I download the latest drivers from the AOC website. Does this mean my screen in incompatible with this version of windows? Mark

07-22-2013, 10:55 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Only the 8.1 preview driver from this forum will work with Windows 8.1 - drivers on Windows Update and those from the AOC website aren't compatible. The AOC USB monitor you have is definitely compatible with Windows 8.1 - I use it with this OS quite a bit myself. Can you try disconnecting the monitor, uninstall the DisplayLink software, run the cleaner tool from here http://www.displaylink.com/support/ticket.php?id=297, reinstall the software and reconnect the AOC monitor? Thanks, James

07-23-2013, 04:14 PM	#5
mgw Junior Member Join Date: Jul 2013 Posts: 7	Hi James, I uninstalled the software and then ran the cleaner tool as instructed. Once reinstalled, the software still does not pick up the screen.

07-24-2013, 10:23 AM	#6
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you let me know what the error details are? Right click on the adapter that displays the "03AA" error, select Properties and let me know what the Error details are in the "General" tab. Also do you have both ends of the Y cable connected? Thanks, James