|
08-06-2019, 10:03 PM | #1 |
Junior Member
Join Date: Aug 2019
Posts: 4
|
Black screen, 2019 MacBook Pro 13, dell d6000
I'm trying to get my new dell d6000 USB-C hub working but it appears to not detect monitors when using usb-c instead of usb-a. Peripherals work normally, mouse and keyboard included but the monitors receive no signal. I've tried using the hub on a friend's older MacBook, which had USB-A instead of USB-C, and it worked without any trouble whatsoever after installing the newest Mac drivers. I'm on the most recent version of Mac OS, 10.14.5.
I was also able to get this working on windows with USB-A, again- without much trouble, after downloading and installing the correct drivers. As far as I can tell, the only commonality in all of this that USB-A seems to work fine, and USB-C seems to be a broken mess, at least on the d6000. Any help would be greatly appreciated! Thanks. |
08-06-2019, 10:26 PM | #2 |
Junior Member
Join Date: Aug 2019
Posts: 2
|
I am having a similar issue. Mac osx 10.14.6 with driver 5.2
The Mac does not detect anything at all when USB-C is connected from dock to MacBook Pro. How do we get the Dock to work with USB-C on the newer software? |
08-06-2019, 11:40 PM | #3 |
Junior Member
Join Date: Aug 2019
Posts: 4
|
If possible could you try it with USB-A instead of USB-C- that is, if you haven't already. I seems likely that this problem exists for everyone trying to use USB-C.
|
08-07-2019, 02:48 PM | #4 |
Junior Member
Join Date: Jun 2019
Posts: 2
|
i have the same issue. went through support they said it was a hardware issue. however if i plug a windows PC into the same dock it displays no issues. so its cant be the hardware.
i did have it blip once and work, but hasnt worked since then. |
08-07-2019, 03:04 PM | #5 |
Junior Member
Join Date: Aug 2019
Posts: 4
|
I don't have a usb-c capable windows pc, so I can't confirm. seems to me that it almost has to be hardware, although I can't see how. I took the usb-c end, swapped it out for usb-a on a friends macbook, and BAM- it worked immediately, no problems at all.
its a real shame. This thing was supposed to solve my display problems... instead it created more. Probably just going to return it and deal with only having 2 monitors natively. |
08-08-2019, 10:00 PM | #6 |
Junior Member
Join Date: Aug 2019
Posts: 2
|
I have tried all different combination s and different driver downloads and I cannot get the DP to read as a screen at all. My brother has the exact same setup that I do but he is running Mac OS 10.14.3 and drive 5.1 and I'm running 10.14.6 and driver 5.2. This is frustrating and time consuming
|
08-06-2019, 10:31 PM | #7 |
Junior Member
Join Date: Aug 2019
Posts: 4
|
More details
For further clarification, when I did finally get the hub to work, it was with a 60hz 1080p monitor, over HDMI. I also tried it with a 144hz 1440p GSYNC monitor- this however did not work, at least not over display port. The hub was recognized in all cases, but only worked when plugged into USB-A.
|
11-17-2019, 01:26 AM | #8 |
Junior Member
Join Date: Nov 2019
Posts: 2
|
Did DisplayLink fixed this issue ? i currently own a 2019 13 inch macbook pro with "Catalina" and was planning to do a triple monitor setup. will D6000 work ?
|
11-18-2019, 08:44 AM | #9 |
Member
Join Date: Feb 2013
Posts: 65
|
We have identified that part of Dell D6000 docks produced between mid 2018-mid 2019 contains USB Hub firmware issue that was uncovered by macOS Catalina 10.15.1 release.
There is a for that. Please update your dock hub using "Dell Firmware Update Utility": https://www.dell.com/support/home/uk...sal-dock-d6000 Last edited by lspintzyk; 11-20-2019 at 06:06 AM. |
Tags |
mac os, macbook pro |
|
|