EVGA UV39 - Not Working - Bad Drivers Or USB Issue

SageOf7 · 09-11-2013, 02:06 AM

Hello,

I am attempting to combine these 3 components:
-Alienware m11x r3
-EVGA UV39
-Sceptre 50"

Currently, I've had success with the evga uv39 on a dell insprion 11z and a studio 1749, while using the vga to tv feature. So I'm fairly certain my parts and cables are good.

My issues becomes when connecting the evga to my alienware m11x.

When I first purchased the evga, I connected it to my alienware via the usb 3.0 port. I then received a negative usb connection sound, indicating the device was not installed. I did not have a tv connected at this time.

When I connect the evga to the usb 2.0 port, I do see it listed in device manager, but with the exclamation-yellow icon, listed under 'other devices'. I do have 7.4 version of displaylink software installed.

My past experiences with these usb to vga adapters has been pretty good in the past. Normally just plug them in and watch the magic happen. But not this time I'm afraid. :-/

I've contacted EVGA support directly. I was escalated to higher level support, but we really couldn't hash out what the problem may be, past doing normal updates to bios, usb, video, etc. Which I've done to no avail.

Just wanted to see if any one might have previous experience, either with the device itself or similar devices, or perhaps a like scenario as this.

I'm leaning more toward something like the USB ports being stuck on stupid..? I recall in the past of having situations where ports would just refuse a usb device for what ever reason.. I just don't recall what the solutions may have been, other then trying a different port, which I'm kinda fresh out of.

I have to start working for a start-up come october, was kinda hoping to just buy a bigger screen and roll out, but even the HDMI ports on the TV apparently fail me as well. I can only get 800by600 on ANY of my laptops listed above, otherwise it just says no signal. (whole other can of worms, I know) so I'm at least trying to focus my energy on working with this evga as my final solution.

Let me know if you have any thoughts. Please and thank you.

09-11-2013, 02:06 AM	#1
SageOf7 Junior Member Join Date: Sep 2013 Posts: 6	EVGA UV39 - Not Working - Bad Drivers Or USB Issue Hello, I am attempting to combine these 3 components: -Alienware m11x r3 -EVGA UV39 -Sceptre 50" Currently, I've had success with the evga uv39 on a dell insprion 11z and a studio 1749, while using the vga to tv feature. So I'm fairly certain my parts and cables are good. My issues becomes when connecting the evga to my alienware m11x. When I first purchased the evga, I connected it to my alienware via the usb 3.0 port. I then received a negative usb connection sound, indicating the device was not installed. I did not have a tv connected at this time. When I connect the evga to the usb 2.0 port, I do see it listed in device manager, but with the exclamation-yellow icon, listed under 'other devices'. I do have 7.4 version of displaylink software installed. My past experiences with these usb to vga adapters has been pretty good in the past. Normally just plug them in and watch the magic happen. But not this time I'm afraid. :-/ I've contacted EVGA support directly. I was escalated to higher level support, but we really couldn't hash out what the problem may be, past doing normal updates to bios, usb, video, etc. Which I've done to no avail. Just wanted to see if any one might have previous experience, either with the device itself or similar devices, or perhaps a like scenario as this. I'm leaning more toward something like the USB ports being stuck on stupid..? I recall in the past of having situations where ports would just refuse a usb device for what ever reason.. I just don't recall what the solutions may have been, other then trying a different port, which I'm kinda fresh out of. I have to start working for a start-up come october, was kinda hoping to just buy a bigger screen and roll out, but even the HDMI ports on the TV apparently fail me as well. I can only get 800by600 on ANY of my laptops listed above, otherwise it just says no signal. (whole other can of worms, I know) so I'm at least trying to focus my energy on working with this evga as my final solution. Let me know if you have any thoughts. Please and thank you.