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Thread Tools | Search this Thread | Display Modes |
09-30-2015, 04:33 AM | #1 |
Junior Member
Join Date: Sep 2015
Posts: 13
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Adapter No Longer Being Recognized Since Upgrading to 2.5 Beta 1
I'm running Yosemite 10.10.5 on a 2012 Macbook Pro. I have 2 external monitors, one powered via MiniDisplay Port to DVI and the other Display Link USB to DVI. All were working perfectly until I checked and decided to install the new beta.
Since installed, the Mac no longer recognizes the USB adapter what so ever. I have tried rebooting, uninstalling, correcting permissions, reinstalling, rebooting and still nothing. I have tried reverting back to 2.4.2 and still nothing. I have switched USB ports to make sure it isn't the port and I have even connected the other monitor with my other adapter and it works flawlessly. Please help, being down a monitor is going to kill my productivity for work. Now what???????????? |
09-30-2015, 05:40 AM | #2 |
Junior Member
Join Date: Sep 2015
Posts: 13
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Would recovering the system via time capsule do the trick?
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09-30-2015, 08:16 AM | #3 |
Mac Team
Join Date: Feb 2009
Posts: 606
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Hi ourzoo,
We need logs to understand what's going on. This is completely unexpected as you would imagine... Can you please follow the instructions here: http://support.displaylink.com/knowl...to-displaylink Best regards, Carlo |
09-30-2015, 03:00 PM | #4 |
Junior Member
Join Date: Sep 2015
Posts: 13
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I tried downloading the tool multiple times and it's downloading as an executable file for Windows and not for Mac. It doesn't matter whether I have Parallels and Windows running or not? The software is installed on the Mac HD so I don't see how sending any logs from Windows would be helpful. Please advise on what to do next?
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09-30-2015, 03:09 PM | #5 |
Junior Member
Join Date: Sep 2015
Posts: 13
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Nevermind, figured out the issue. Collecting data now and will send over.
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10-01-2015, 05:38 AM | #6 |
Junior Member
Join Date: Oct 2015
Posts: 2
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This was my exact experience today. I sent an email to Support through the Contact form, and have downloaded the Information Collection tool.
One thing I tried in troubleshooting is looking at the System Report for the Mac, to see if the Diamond BVU 3500 was showing up as a USB device. It is not. Prior to attempting the upgrade the system was working perfectly. |
10-01-2015, 08:27 AM | #7 |
Mac Team
Join Date: Feb 2009
Posts: 606
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Many thanks for the quick feedback.
To be on the safe side we are pulling the release. If you have this issue please contact us directly at http://support.displaylink.com |
10-01-2015, 08:44 PM | #8 |
Junior Member
Join Date: Oct 2015
Posts: 1
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this also happens in the 2.4 release version. We just figured out it was the DisplayLink software during a rebuild. Please release a patched version as soon as you can We have a lot of folks using Display Link software and usb ethernet adapters
J |
10-01-2015, 09:06 PM | #9 | |
Mac Team
Join Date: Feb 2009
Posts: 606
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Quote:
This issue is not the Ethernet adapter compatibility issue. We think your issue to be fixed in the upcoming 2.5 beta 2. Best regards, Carlo |
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10-01-2015, 10:26 PM | #10 |
Junior Member
Join Date: Sep 2015
Posts: 13
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I hope you folks get this figured out quickly. I'm happy I at least have 3 monitors in my office working, but I work from home 2 days a week usually and I'm now down to 2. This is going to hurt until this gets figured out.
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