Monitors do not wake up after sleep (D6000 and XPS 13)

[LasseT]

Same problem here.
MS surface Pro 7+, prokord USB-C Dual 4K with 2 Andersson EM3271QHD displays

With the latest driver (11.2) it often resolves with black displays with a cursor after waking up, which forces me to restart the computer.
With the driver 11.1 it only forces me to restart the dock, which is less of a problem.

[DanielSznicer]

Originally Posted by LasseT

Same problem here.
MS surface Pro 7+, prokord USB-C Dual 4K with 2 Andersson EM3271QHD displays

With the latest driver (11.2) it often resolves with black displays with a cursor after waking up, which forces me to restart the computer.
With the driver 11.1 it only forces me to restart the dock, which is less of a problem.

Hello, would you be able to contact our support directly and forward them detailed problem description - model of the monitors, how everything is connected and logfiles?
Instructions to gather logfiles are available here: How can I report Windows issues to DisplayLink?