11-25-2014, 09:51 PM | #31 | |
Junior Member
Join Date: Nov 2014
Posts: 10
|
Quote:
|
|
12-01-2014, 05:18 PM | #32 | |
Junior Member
Join Date: Nov 2014
Posts: 10
|
Quote:
|
|
12-02-2014, 08:46 AM | #33 |
Member
Join Date: Jul 2010
Posts: 83
|
Hi GTiceman,
Sorry for not replying sooner. We believe the issue you are seeing is caused by a poorly connected video cable - probably where the cable connects to the DisplayLink dock. A feature was added in our 7.6 software to help detect VGA connected monitors and a side effect is DVI connections that were previously working may now stop. If after ensuring the cable is connected properly you still see this issue I believe it is possible a faulty cable may still cause the same issue so trying another may then resolve this. If you could try this and let us know what happens that would be great. Thanks, Paul |
12-02-2014, 06:16 PM | #34 | |
Junior Member
Join Date: Nov 2014
Posts: 10
|
Quote:
Both these cables are confirmed working when connected to other systems. They are also tightly secured and screwed in fully. The cables are different manufacturers and I tested new ones in their place and have the same error. Screens are detected but no image presented. Thanks |
|
12-02-2014, 08:21 PM | #35 |
Junior Member
Join Date: Nov 2014
Posts: 6
|
It works now!
Yesterday my Surface Pro 3 picked up an update and it now works fine.
Thanks! |
12-03-2014, 04:15 PM | #36 |
Junior Member
Join Date: Jun 2013
Posts: 4
|
After getting the update to the Alpha software via WU just the other day, I'm also having the same problem others are: external monitors not displaying. The monitors do power up, and if I go the screen resolution control panel, I see the external displays. Often when I launch apps, they launch on the secondary monitors (that aren't displaying), so I have to perform some magic to get them on my one working laptop monitor.
Information requested is attached: * Which dock output is each monitor connected to? Targus ACP71USZ * Which input is used on each monitor: Pair of Samsung S27C650 monitors, one hooked up via an HDMI<->HDMI cable and one hooked up via a DVI<->HDMI cable (DVI on the Targus side, HDMI on the monitor side). Also, could you tell us if the issue persists when…This problem repros after reboots, after uninstall of DP software/cleanup tool/reinstall, power cycling dock does not help. |
12-03-2014, 04:18 PM | #37 |
Member
Join Date: Jul 2010
Posts: 83
|
|
12-03-2014, 04:23 PM | #38 | |
Member
Join Date: Jul 2010
Posts: 83
|
Quote:
|
|
12-04-2014, 06:02 PM | #39 |
Junior Member
Join Date: Jun 2013
Posts: 4
|
Any suggestions for the issue I'm running into, Paul?
|
12-04-2014, 07:23 PM | #40 |
Junior Member
Join Date: Nov 2014
Posts: 10
|
|
|
|