Display link shows as disk drive in Device Manager

Bill_T · 09-02-2013, 03:48 PM

I am running Windows 7 64 bit Professional. When I insert the DisplayLink in the USB port, I do not get the Display UI and when I look at the Device Manager the device shows up as a Disk drive. Anyone able to tell me how to correct this.

Thanks,

Bill

JamesH · 09-02-2013, 04:17 PM

Hi,

Please attach the debug logs:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

Bill_T · 09-02-2013, 08:00 PM

James,

Thanks for you quick response but I determined what my problem was. There was not a clear path for the equipment to link. Once I placed the PC in a clear line of sight, it worked without a hitch.

Bill

09-02-2013, 03:48 PM	#1
Bill_T Junior Member Join Date: Sep 2013 Posts: 2	Display link shows as disk drive in Device Manager I am running Windows 7 64 bit Professional. When I insert the DisplayLink in the USB port, I do not get the Display UI and when I look at the Device Manager the device shows up as a Disk drive. Anyone able to tell me how to correct this. Thanks, Bill

09-02-2013, 04:17 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please attach the debug logs: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

09-02-2013, 08:00 PM	#3
Bill_T Junior Member Join Date: Sep 2013 Posts: 2	James, Thanks for you quick response but I determined what my problem was. There was not a clear path for the equipment to link. Once I placed the PC in a clear line of sight, it worked without a hitch. Bill