HP 3005PR Occasional Screen Blanking

jklida · 04-02-2014, 10:14 PM

I have dual displays setup with my Dell M3800. Display #1 on the left runs stable. Display #2 on the right occasionally blanks and returns after 2-3 seconds. It happens more frequently when there is video or scrolling text on the #2 screen.

I have verified I have all updates for Windows 8.1, DisplayLink drivers and my Intel and nVidia graphics cards.

Can you provide some assistance on next steps for debugging why this display is so unstable?

I have also reproduced this with an different doc of the same model and a different Dell laptop.

JamesH · 04-08-2014, 03:24 PM

Hi,

Can you attach the output of this tool?
http://www.displaylink.com/support/ticket.php?id=269

Thansk,
James

jklida · 04-10-2014, 04:42 PM

PM sent with debug output. Thanks

jklida · 04-30-2014, 07:45 PM

Have you got a chance to look into this?

04-02-2014, 10:14 PM	#1
jklida Junior Member Join Date: Apr 2014 Posts: 3	HP 3005PR Occasional Screen Blanking I have dual displays setup with my Dell M3800. Display #1 on the left runs stable. Display #2 on the right occasionally blanks and returns after 2-3 seconds. It happens more frequently when there is video or scrolling text on the #2 screen. I have verified I have all updates for Windows 8.1, DisplayLink drivers and my Intel and nVidia graphics cards. Can you provide some assistance on next steps for debugging why this display is so unstable? I have also reproduced this with an different doc of the same model and a different Dell laptop.

04-08-2014, 03:24 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you attach the output of this tool? http://www.displaylink.com/support/ticket.php?id=269 Thansk, James

04-10-2014, 04:42 PM	#3
jklida Junior Member Join Date: Apr 2014 Posts: 3	PM sent with debug output. Thanks

04-30-2014, 07:45 PM	#4
jklida Junior Member Join Date: Apr 2014 Posts: 3	Have you got a chance to look into this?