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Old 10-30-2016, 11:22 AM   #1
Mondy4533
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Exclamation Windows 10 AU Code 10 on DL-165

Hi Guys i'm having problems running my USB DisplayLink Adapter, in the properties it displays:- "This device cannot start. (Code 10)

The process hosting the driver for this device has terminated."

I've updated windows, updated all the USB drivers. any advice would be appreciated
Thanks
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Old 11-10-2016, 08:26 PM   #2
TEEllis22
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Unhappy Experiencing the same issue (times 2)

Windows 10 Enterprise
Version 1607 (Windows AU)
OS Build 14393.0

Device (I know it is EOL):
IOGear GUC2020DW6

Software Driver:
DisplayLink USB Graphics Software for Windows (8.0 M3)

Error Message:
This device cannot start. (Code 10)

The process hosting the driver for this device has terminated.


Driver Version
8.0.762.0

Hardware Ids:
USB\VID_17E9&PID_0059&REV_0102
USB\VID_17E9&PID_0059

Notes:
I was on Windows 7 Enterprise this morning and just upgraded to Windows 10 this afternoon
Both DisplayLink adapters were working flawlessly on Windows 7

Uninstalled and reinstalled both DisplayLink Driver and USB Controller on Windows 10 when I noticed my two additional monitors were not working

No BIOS update for my machine
No GPU (Intel) update for my machine

Uninstalled the DisplayLink USB Graphics Software for Windows 8.0 M3.exe completely and tried to just allow Windows to find the correct driver but it produced the same error of not being able to start.

Unplugged all DisplayLink devices both from DVI and USB
Uninstall DisplayLink USB Device including driver
Reinstalled DisplayLink USB Graphics Software for Windows 8.0 M3.exe

Still the same issue occurs.

Any help would be greatly appreciated.


UPDATE 11/14/2016

I took one of the two devices that were not working on my PC as work (After the Windows 10 Enterprise AU Update) and plugged it into my Windows 10 Professional AU without downloading any drivers and Windows Update found and installed the drivers just fine. **No more error code**

So I am not sure if there are some remanence of the old DisplayLink Software that I was not able to find in the registry that may be causing this issue for me at least. I am getting a new PC tomorrow for my work so I am not too worried about it right now I just wanted to update you and let you know what I had found.

Last edited by TEEllis22; 11-14-2016 at 02:04 PM. Reason: More troubleshooting
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Old 11-25-2016, 10:46 PM   #3
Stronginthearm
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Default Windows 10 AU Code 10 on Digitus DL-165

I have the dreaded code 10 error with my DL-165 USB after the Win 10 AU (driver (8.0M3), but I don't think that the device has auto install. The product id is 0290 and I have attached the log files.

Do you see what causes the problem?
Attached Files
File Type: zip AKADI_20161125_232310.zip (437.5 KB, 1 views)
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Old 11-29-2016, 12:07 PM   #4
AlbanRampon
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Exclamation

Hello,

Thank you for your patience whilst I was on holidays and for posting the detailed description with the logs so I have everything to diagnose straight away!

You are correct this device does not have auto-install and should work.
What you are experiencing is something we've been working with Microsoft to understand... but we are unable to get a USB analyser on it as, as soon as you plug something else in line, the device starts properly. This is a very low level USB communication problem. We believe this is in the Windows USB driver, but we need to help them troubleshoot this, or find a workaround.

Would you have a USB extension lead or a USB hub you could connect your unit through?
This has solved the issue for people who created tickets about this.
We keep working on it with Microsoft to find an elegant solution, but unless we can reproduce it and analyse it, progress is extremely difficult.

Kind regards,
Alban
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Old 11-29-2016, 12:24 PM   #5
AlbanRampon
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Merged threads and added to sticky.
Please see my reply on how to address this for now.
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"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
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Old 11-29-2016, 07:09 PM   #6
Stronginthearm
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LOL, this is beyond weird. With a cheap USB2 hub it works. But if it's stupid and works it ain't stupid...
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Old 12-15-2016, 01:19 AM   #7
Bonhamic
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Default Same issue

Hi

I have the same error message in device manager:

This device cannot start. (Code 10)

The process hosting the driver for this device has terminated.

The details screen shows:
USB\VID_17E9&PID_0290&REV_0001
USB\VID_17E9&PID_0290

It was working fine in Windows 10 until a general software update today when it has suddenly stopped. Have you made any further progress on a fix that doesn't involve buying more hardware?

Many thanks
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Old 02-09-2017, 09:22 PM   #8
AlbanRampon
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Hello,

I've got some good news on that front.
We have managed to get a reliable reproduction with a USB analyser, so we could look into the issue properly.

The root cause is a hardware issue with the adapter design. The problem was masked in the previous version of Windows because the driver could transparently insist.
Thanks to the collaboration with Microsoft, we have managed to find a work around which has reliably worked with the faulty units gathered for analysis.

In order not to have to rely on the extension lead or bus-powered USB hub to make these USB->DVI/VGA adapter work, you will need:
- DisplayLink driver version 8.2 M0 onwards, AND
- Windows 10 Creators Update.

Both are required as the changes are both in Windows and in the DisplayLink driver.

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
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Old 02-27-2017, 08:18 AM   #9
martins
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Default same Error

hi guys, i have the same error. I tried to find the mentioned Driver 8.2 MO on your Website. Unfortunately there is only 8.1MO available. How can i get the driver?
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Old 02-28-2017, 09:29 AM   #10
cencored
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BUMP this thread. Any update?
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