Windows 10 Creators Update can't detect monitor connected via HDMI on a Dell D3100 - Page 2

richard_f · 04-27-2017, 10:10 PM

I resolved the problem.

I'm an idiot. Well, not really, but that's how I feel now.

My new laptop has two USB ports, one on each side. I thought they were both USB 3. Actually one of them is USB 3 and one is USB 2. I had the dock plugged into the USB 2 port. When I realized this after looking in the manual for something else, I shut down the laptop, moved the dock to the USB 3 port and rebooted with the monitor plugged into the docks HDMI port. It took a few seconds for everything to setup but Win 10 detected the second monitor and duplicated the image to it.

I think this will probably resolve my issue with the Ethernet drops, but that will take some more testing to determine for sure.

One reason I didn't check this initially was because I was getting 60 mbps over the hardwired network connection, which is where my cable modem makes out. Latency does seem a lot less now that I have the dock correctly connected.

So thanks for your help. I figured that the least I could do is comeback and share the resolution in case you see the problem again, embarrassing as the mistake was.

AlbanRampon · 05-05-2017, 10:21 AM

Thank you for taking the time to post the answer Richard.
This could (and probably will) happen to anyone!

05-05-2017, 10:21 AM	#12
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Thank you for taking the time to post the answer Richard. This could (and probably will) happen to anyone! __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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04-27-2017, 10:10 PM	#11
richard_f Junior Member Join Date: Apr 2017 Location: New York Posts: 6	I resolved the problem. I'm an idiot. Well, not really, but that's how I feel now. My new laptop has two USB ports, one on each side. I thought they were both USB 3. Actually one of them is USB 3 and one is USB 2. I had the dock plugged into the USB 2 port. When I realized this after looking in the manual for something else, I shut down the laptop, moved the dock to the USB 3 port and rebooted with the monitor plugged into the docks HDMI port. It took a few seconds for everything to setup but Win 10 detected the second monitor and duplicated the image to it. I think this will probably resolve my issue with the Ethernet drops, but that will take some more testing to determine for sure. One reason I didn't check this initially was because I was getting 60 mbps over the hardwired network connection, which is where my cable modem makes out. Latency does seem a lot less now that I have the dock correctly connected. So thanks for your help. I figured that the least I could do is comeback and share the resolution in case you see the problem again, embarrassing as the mistake was.