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Old 10-16-2009, 06:14 AM   #1
JMoore
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Posts: 9
Unhappy DoubleSight USB Monitor - Snow Leopard 10.6.0 - KAPUTT!

Having some real trouble getting my new DoubleSight DS90-U 9" USB monitor to work...

I am running Snow Leopard OS 10.6.0 (originally was 10.6.1 but downgraded because a user on here said it helped him...no good for me though) on an Early 2008 Macbook.

System specs are below. The monitor IS being detected in the System Profiler under USB and when I plug it in, the monitor is receiving power and turning on. The screen is ON but black, almost as if they are black pixels.

I have tried the different drivers listed to no avail. I attempted to run the DisplayLinkUserAgent but was unsure what I had to do...some user had mentioned it working for him. Wasn't sure how to do that though.

Any ideas how I can get this monitor to work? It's brand new - they literally just went on sale a week and a half ago.

Cheers,
Jon


- - - - - - - - - -

Specs:

Hardware Overview:

Model Name: MacBook
Model Identifier: MacBook4,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 800 MHz
Boot ROM Version: MB41.00C1.B00
SMC Version (system): 1.31f0
Serial Number (system): W8815XVT0P1
Hardware UUID: 20E1C52B-35AD-5922-8EDD-36BBC3B61E2D
Sudden Motion Sensor:
State: Enabled

Intel GMA X3100:

Chipset Model: GMA X3100
Type: GPU
Bus: Built-In
VRAM (Total): 144 MB
Vendor: Intel (0x8086)
Device ID: 0x2a02
Revision ID: 0x0003
Displays:
Color LCD:
Resolution: 1280 x 800
Pixel Depth: 32-Bit Color (ARGB8888)
Mirror: Off
Online: Yes
Built-In: Yes
V223W:
Resolution: 1680 x 1050 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported

System Software Overview:

System Version: Mac OS X 10.6 (10A432)
Kernel Version: Darwin 10.0.0
Boot Volume: Mac HD
Boot Mode: Normal
Computer Name: JMoore’s MacBook
User Name: JMoore
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 5:15
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Old 10-16-2009, 04:13 PM   #2
Patrick
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Quote:
Originally Posted by JMoore View Post
Having some real trouble getting my new DoubleSight DS90-U 9" USB monitor to work...

I am running Snow Leopard OS 10.6.0 (originally was 10.6.1 but downgraded because a user on here said it helped him...no good for me though) on an Early 2008 Macbook.

System specs are below. The monitor IS being detected in the System Profiler under USB and when I plug it in, the monitor is receiving power and turning on. The screen is ON but black, almost as if they are black pixels.

I have tried the different drivers listed to no avail. I attempted to run the DisplayLinkUserAgent but was unsure what I had to do...some user had mentioned it working for him. Wasn't sure how to do that though.

Any ideas how I can get this monitor to work? It's brand new - they literally just went on sale a week and a half ago.

Cheers,
Jon
....
Can you DM me the output of the DL info program ?

Regards Patrick
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Old 10-16-2009, 05:26 PM   #3
JMoore
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I'm not sure what you're asking for...

What do you want me to send you?

EDIT: You mean what it says in the Terminal when I try and run DisplayLinkUserAgent? It doesn't do anything...it goes to a new line and the cursor is blinking.
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Old 10-20-2009, 12:38 AM   #4
Ernie Enriquez
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Unhappy Same Problem in Both Mac OSs

I'm having the same problem with my DoubleSight DS-90U in BOTH Leopard and Snow Leopard. Tech support at DS was not helpful.
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Old 10-20-2009, 12:47 AM   #5
JMoore
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I called and talked to a guy for about 15 minutes and he was trying to be helpful but didn't give me any useful information...

I really want it to work!!!

Last edited by JMoore; 10-20-2009 at 12:49 AM.
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Old 10-20-2009, 06:49 PM   #6
Ernie Enriquez
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Same here; emails back and forth, etc. They just gave me a status update: "We believe at this time the issue may be related to the drivers."

I think I'm back where I started.

I've been using a 7" mimo from nano vision, which I already gave away, so I was really looking forward to the extra real estate. It's the coolest little monitor... I remain hopeful.
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Old 10-23-2009, 10:21 AM   #7
Patrick
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Quote:
Originally Posted by JMoore View Post
I'm not sure what you're asking for...

What do you want me to send you?

EDIT: You mean what it says in the Terminal when I try and run DisplayLinkUserAgent? It doesn't do anything...it goes to a new line and the cursor is blinking.
Send us the the information of the DisplayLink Info tool (http://www.displaylink.org/forum/showthread.php?t=40)

Regards Patrick aka Jolly
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Old 10-23-2009, 11:28 PM   #8
JMoore
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The information is attached.
Attached Files
File Type: zip DisplayLink Information.zip (21.3 KB, 1546 views)
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Old 10-26-2009, 01:47 PM   #9
Patrick
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Quote:
Originally Posted by JMoore View Post
The information is attached.
Hello JMoore,

from the information you provided it's clear that the software has problems talking to the device as if something else was talking to it. I don't know any direct solution to that currently. We'll have to see internally what's the cause for this.

Patrick aka Jolly
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Old 10-26-2009, 02:36 PM   #10
JMoore
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Is it possible that some other software on my computer is sending the device a false signal or getting in the way? You said in the PM that is should be working, right? I'm really bummed I haven't been able to get this working yet, but I did understand the risk I was taking when I bought it, knowing that the drivers were still in beta for Snow Leopard.

I tried another fresh install of the 1.5b6 driver last night to no avail. I'll try again tonight and see if there are any useful messages showing up in the Console log.
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