Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 03-18-2017, 01:31 PM   #1
Eugene0221
Junior Member
 
Join Date: Mar 2017
Posts: 1
Default Keep having black screen

Hi I using toshiba dynadock usb 3.0 for few years, 1 in my office and 1 at home mainly to connect my laptop(windows 8) to Keyboard, mouse, speakers, Ethernet, and a 23" monitor via DVI. Running on drivers comes with retail package.

Recently I upgraded to a new laptop running on windows 10 home. I had try using driver from Toshiba support and also Displaylink 8.2 beta.

I am having issue when both display black out every 1-2 mins sometimes 4-5mins once.
It seems to disconnect and connect back by itself.

When I plug in my old laptop it has no problem at all.

Eugene0221 is offline   Reply With Quote
Old 03-27-2017, 12:38 PM   #2
AlbanRampon
Senior Member
 
AlbanRampon's Avatar
 
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
Arrow

Hello Eugene,

Thank you for the details, would you please look at the third link of my forum signature to gather logs on the Windows 10 machine?

This would tell me why the screen blanks.

Kind regards,
Alban
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 10:24 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.