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06-07-2012, 08:54 PM
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#1 |
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Junior Member
Join Date: Jun 2012
Posts: 8
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DisplayLink will not install.
I've uninstalled and reinstalled several dozen times now. It goes through the core installation, then proceeds to the next section, looks like it starts installing and then the window just goes away and it will not recognize the displaylink device. I already sent back one piece of hardware for a similar issue thinking it was the hardware and not the software, but now I realize it's the software. I'm including the logs from the support tool.
I got the same result each time. It looks like as it goes to install the actual displaydriver is when it dies. No warning, no install complete, says 5 seconds remaining and then just blips off. I've installed a ton of these things before and never had an issue, but right now, man I am angry and frustrated. |
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06-08-2012, 04:46 PM
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#3 |
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Junior Member
Join Date: Jun 2012
Posts: 8
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Here's another try.
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06-08-2012, 04:52 PM
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#4 |
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Junior Member
Join Date: Jun 2012
Posts: 8
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Here's info from the device itself, a Warpia StreamHD VE edition streamer:
System Configuration: Microsoft Windows 7 Professional Service Pack 1 (build 7601), 64-bit Aero is Enable Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz 4054 Mb of RAM ATI Radeon HD 5450 Wireless USB: Wireless USB Driver version: 13,85,4,0 Build version: 14.2.174.2 PC Adapter Information: MAC Address: 0E.00.00.05.48.1F Firmware version: 1.0.168.0 Channel: 13 Factory association: Wireless USB Dongle A/V Adapter and DL: DL Firmware Revision N/A DL Serial Number N/A DL Driver N/A Driver status: DL Driver status: N/A DL Service status: Running Wireless USB Driver status: Enabled Wireless USB Service status: Running Audio Driver: Speakers (Realtek High Definition Audio) Monitors: 1st Monitor Resolution: Width 1920; Hight 1080; BitsPerPixel 32; Refresh Rate 60 Hz [\\.\DISPLAY1] Rectangle [left 0; right 1920; top 0; bottom 1080] Flags 0x00000001 Serial Number : KG49T23S2H0U Monitor Name : DELL P2412H Manufacture Week : 13 / 2012 ManufacturerID : DEL ProductID : 41085 (0xA07D) Serial Number (Numeric) : 843591765 (0x32483055) EDID Version : 1.3 Dispaly Gamma : 2.20 Vertical Frequency : 56 - 76 Hz Manufacture Week : 30 - 83 KHz Video bandwidth : 170 MHz Max. Visible Display Size: 53 cm * 30 cm (24.0 Inch) Support Standby Mode : Yes Support Suspend Mode : Yes Support Low-Power Mode : Yes Support Default GTF : No Display Type : RGB colour Digital : Yes Supported Display Modes : 720 X 400 70 Hz 640 X 480 60 Hz 640 X 480 75 Hz 800 X 600 60 Hz 800 X 600 75 Hz 1024 X 768 60 Hz 1024 X 768 75 Hz 1280 X 1024 75 Hz 1152 X 864 75 Hz 1280 X 1024 60 Hz 1920 X 1080 60 Hz 2nd Monitor Resolution: Width 1920; Hight 1080; BitsPerPixel 32; Refresh Rate 60 Hz [\\.\DISPLAY2] Rectangle [left 1920; right 3840; top 0; bottom 1080] Flags 0x00000000 Serial Number : KG49T23S2GYU Monitor Name : DELL P2412H Manufacture Week : 13 / 2012 ManufacturerID : DEL ProductID : 41085 (0xA07D) Serial Number (Numeric) : 843536725 (0x32475955) EDID Version : 1.3 Dispaly Gamma : 2.20 Vertical Frequency : 56 - 76 Hz Manufacture Week : 30 - 83 KHz Video bandwidth : 170 MHz Max. Visible Display Size: 53 cm * 30 cm (24.0 Inch) Support Standby Mode : Yes Support Suspend Mode : Yes Support Low-Power Mode : Yes Support Default GTF : No Display Type : RGB colour Digital : Yes Supported Display Modes : 720 X 400 70 Hz 640 X 480 60 Hz 640 X 480 75 Hz 800 X 600 60 Hz 800 X 600 75 Hz 1024 X 768 60 Hz 1024 X 768 75 Hz 1280 X 1024 75 Hz 1152 X 864 75 Hz 1280 X 1024 60 Hz 1920 X 1080 60 Hz Active Neighboring Nodes: 0 Configuration Source: PC Source Config Error Notice the DL Driver status: n/a. |
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06-12-2012, 01:12 PM
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#5 |
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Senior Member
Join Date: Feb 2009
Posts: 1,561
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I still can't see an install log? There should be some new MSI*.log files in the zip, that will contain the string "DisplayLink"
However its interesting that you are using a Warpia device, as this is DisplayLink software packaged (I think) in an installer from the Wireless USB vendors. Are you trying to install the Warpia software or the DisplayLink software from our website? Thanks Wim |
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06-12-2012, 02:00 PM
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#6 |
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Junior Member
Join Date: Jun 2012
Posts: 8
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The software does the same thing with the Warpia install, that's why I went to the standalone on this site, as to try to diagnose WTF is going on.
That's weird, it's everything that was generated by the log grabber. What am I exactly looking for it to do? |
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06-13-2012, 04:23 PM
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#7 |
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Senior Member
Join Date: Feb 2009
Posts: 1,561
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HI
Just one thing to try, could you try uninstalling the LogMeIn driver and see if this allows DisplayLink software to install? I wonder if there is a conflict here. Thanks Wim |
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06-13-2012, 04:37 PM
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#8 |
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Junior Member
Join Date: Jun 2012
Posts: 8
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Tried that, as well as removing eSet as well, same results. I've upgraded the video drivers to the latest from AMD. Same result. Install goes, and then quits without notice when it goes to install the actual displaylink drivers.
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06-14-2012, 04:10 PM
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#9 |
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Junior Member
Join Date: Jun 2012
Posts: 8
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Any other ideas? Today's the day I pack it up and send it back unless I hear otherwise. I gotta find a wired solution or something for it now. I'm not blaming you guys at all, I've had pretty good luck with DL based stuff across the board, until now. Frustrating.
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07-01-2013, 06:22 PM
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#10 |
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Junior Member
Join Date: Jun 2012
Posts: 8
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Same thing. A year later. Different machine, another Warpia device. Windows 7. Same deal. Installer quits when it gets to the graphics adapter. Any news on this?
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Linear Mode
