Windows 8 issues - USB display adapter

[kenaustin]

Similar situation to other posts - latest drivers, service running, support tool compatibility check passed..
No recognition of monitor. I've attached my logs for review.

Some interesting symptoms: when display adapter initially plugged in both my HDMI monitor (connected directly to notebook) and my VGA monitor (through DisplayLink adapter) were both visible. I had some screen flashes that prompted me to make sure my drivers were up to date. Now that they are, I've lost my second monitor.

Ken

[Wim]

Originally Posted by kenaustin

Similar situation to other posts - latest drivers, service running, support tool compatibility check passed..
No recognition of monitor. I've attached my logs for review.

Some interesting symptoms: when display adapter initially plugged in both my HDMI monitor (connected directly to notebook) and my VGA monitor (through DisplayLink adapter) were both visible. I had some screen flashes that prompted me to make sure my drivers were up to date. Now that they are, I've lost my second monitor.

Ken

From the logs, I can see the last line is "Unexpected result from EULA dialog". Did you accept the EULA on each install or did you cancel one of them?

Can you try uninstalling and then installing the version from our website (and accepting any EULAs) before connecting the device?

Hopefully that will solve it.

Wim

[Wim]

Originally Posted by jlnord

Windows 8
Lenovo W530 Running all the newest release drivers
When I connect the display link adapter I lose Keyboard and mouse. After about 3 to 5 minutes my displays go black until I remove display link. I have attached the debug information for my PC.

Thanks for any help

Jason Nord

That sounds weird and more like a USB issue, as there should be no "DisplayLink software reason" that would disconnect the keyboard and mouse.

Your Windows 8 USB driver looks out of date:

Name: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Driver Provider: Microsoft
Driver Version: 6.2.9200.16384
Driver Date: 2012/07/25

Whereas the latest seems to be:
Driver Provider: Microsoft
Driver Version: 6.2.9200.16420
Driver Date: 2012/09/19

I wonder if updating to the latest Microsoft USB driver will solve this?

Wim

[Rowan]

To support some action to get this problem resolved, since upgrading from Windows 7 to Windows 8 my USB 2.0 display adaptor has also stopped working, whilst all other USB connectivity through the adaptor (networking, audio and other USB devices) continue to work with Windows 8.

Attached are my diagnostic files as requested, so when are we likely to see an update on this issue????

Thanks in advance.