Application fail with ArcMap

AMarsden · 05-14-2015, 03:34 PM

We have some HP notebooks with Intel Graphics. They run Arcmap (GIS Software) fine. That is until they get plugged into a Targus dock with DisplayLink graphics. then is fails.

If I use the tool from the DisplayLink site that disables the DisplayLink driver it works (but of course just on the built in display)

All drivers are up to date.

Any ideas? I can provide logs if required.

ACM

Wim · 05-22-2015, 02:52 PM

In what way does it fail? Some of these GPU intensive programs talk directly to the graphics hardware and do not go through Windows.

Wim

AMarsden · 06-01-2015, 08:40 AM

Simply fails to open - crashes on start.

A related config program also fails, but gives some better error messages that seem to indicate the program cannot determine the color palette.

JeremyB · 04-20-2016, 01:15 AM

Hi was this issue ever addressed as we are encountering the same issue and only disabling the displaylink driver does ArcMap function again.

AMarsden · 04-20-2016, 08:27 AM

No - we never got it working and gave those users different laptops.

05-14-2015, 03:34 PM	#1
AMarsden Junior Member Join Date: May 2015 Posts: 3	Application fail with ArcMap We have some HP notebooks with Intel Graphics. They run Arcmap (GIS Software) fine. That is until they get plugged into a Targus dock with DisplayLink graphics. then is fails. If I use the tool from the DisplayLink site that disables the DisplayLink driver it works (but of course just on the built in display) All drivers are up to date. Any ideas? I can provide logs if required. ACM

04-20-2016, 01:15 AM	#4
JeremyB Junior Member Join Date: Apr 2016 Posts: 1	Same issue Hi was this issue ever addressed as we are encountering the same issue and only disabling the displaylink driver does ArcMap function again.

05-22-2015, 02:52 PM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	In what way does it fail? Some of these GPU intensive programs talk directly to the graphics hardware and do not go through Windows. Wim

06-01-2015, 08:40 AM	#3
AMarsden Junior Member Join Date: May 2015 Posts: 3	Simply fails to open - crashes on start. A related config program also fails, but gives some better error messages that seem to indicate the program cannot determine the color palette.

04-20-2016, 08:27 AM	#5
AMarsden Junior Member Join Date: May 2015 Posts: 3	No - we never got it working and gave those users different laptops.