"You must restart your computer to apply these changes" on each dock/undock

AnthonyB · 05-03-2013, 12:09 AM

Hi,

Running Win8 x64 and connecting to a Toshiba Dynadock U (the older USB 2.0 based one) and using the 7.2M0 drivers.

Every time I resume from sleep after docking or undocking I get a dialog:

You must restart your computer to apply these changes
Before restarting, save any open files and close all programs
Restart Now Restart Later

(screenshot attached)

I've had this behaviour on multiple laptops; most recently my Lenovo X1 Carbon.

Any ideas on why the drivers are throwing this dialog?

Wim · 05-03-2013, 12:02 PM

Can you gather the logs when the reboot message appears as described here:

http://kb.displaylink.com/269

Thanks

Wim

tboggs13 · 05-05-2013, 01:09 AM

I was previously using the Lenovo USB 3 dock with my Surface and had removed the DisplayLink Display drivers but left the core drivers on the Surface. I quit using the Lenovo dock due to fuzzy image and mouse lag.

Just recently I purchased the Dell 2340T and thought I would give DisplayLink another shot. I just plugged it in and it reloaded the old drivers. I upgraded to the latest release and things seemed OK. However, as I moved from work to home I started getting the same reboot message as the OP. At work I plug directly into a monitor with USB 3.0 and display port. At home I just use USB with the 2340T. Both transitions requested a reboot every time. I find I can just close the message with no issue.

Today I uninstalled, rebooted, reinstalled, rebooted and then attached to the monitor. No prompt to reboot was made. I won't know till Monday if the problem is completely resolved.

tboggs13 · 05-07-2013, 12:37 AM

Today I undocked and ran my Surface Pro standalone for a while. It worked fine with no pop-up that I noticed.

When I got to work, I connected the Surface USB 3.0 port to my Dell u2913W monitor which has a USB 3.0 hub. I also have a StarTech USB 3.0 GB Ethernet adapter connected to the Dell Monitor. The monitor itself is connected via DisplayPort. Soon as I connected, the message popped up saying the changes required a reboot.

Normally I just lock my Surface, disconnect it and bring it home. Today, I signed out before disconnecting. When I got home and hooked into the Dell 2340T, I did not get the popup requesting reboot.

Previously, I was getting the message at both locations.

mwesterhold · 05-07-2013, 05:16 PM

Same issues with the X1 Carbon and the USB 3.0 dock.

Logs pulled, where should they be sent?

Wim · 05-08-2013, 11:47 AM

Please post the logs on this thread.

Wim

05-05-2013, 01:09 AM	#3
tboggs13 Junior Member Join Date: May 2013 Posts: 11	Same here I was previously using the Lenovo USB 3 dock with my Surface and had removed the DisplayLink Display drivers but left the core drivers on the Surface. I quit using the Lenovo dock due to fuzzy image and mouse lag. Just recently I purchased the Dell 2340T and thought I would give DisplayLink another shot. I just plugged it in and it reloaded the old drivers. I upgraded to the latest release and things seemed OK. However, as I moved from work to home I started getting the same reboot message as the OP. At work I plug directly into a monitor with USB 3.0 and display port. At home I just use USB with the 2340T. Both transitions requested a reboot every time. I find I can just close the message with no issue. Today I uninstalled, rebooted, reinstalled, rebooted and then attached to the monitor. No prompt to reboot was made. I won't know till Monday if the problem is completely resolved.

05-07-2013, 12:37 AM	#4
tboggs13 Junior Member Join Date: May 2013 Posts: 11	Happened again Today I undocked and ran my Surface Pro standalone for a while. It worked fine with no pop-up that I noticed. When I got to work, I connected the Surface USB 3.0 port to my Dell u2913W monitor which has a USB 3.0 hub. I also have a StarTech USB 3.0 GB Ethernet adapter connected to the Dell Monitor. The monitor itself is connected via DisplayPort. Soon as I connected, the message popped up saying the changes required a reboot. Normally I just lock my Surface, disconnect it and bring it home. Today, I signed out before disconnecting. When I got home and hooked into the Dell 2340T, I did not get the popup requesting reboot. Previously, I was getting the message at both locations.

05-07-2013, 05:16 PM	#5
mwesterhold Junior Member Join Date: May 2013 Posts: 1	Ditto Same issues with the X1 Carbon and the USB 3.0 dock. Logs pulled, where should they be sent?

05-03-2013, 12:02 PM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Can you gather the logs when the reboot message appears as described here: http://kb.displaylink.com/269 Thanks Wim

05-08-2013, 11:47 AM	#6
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Please post the logs on this thread. Wim