screen Freeze

adelos · 09-25-2015, 04:53 AM

Hello, Using 7.9 M2 with windows 10 clean install.
after login all is working for 3 to 10 minuets the screen stop working and image is frozen, and after another minute or so the device would be rejected as if it was unplugged and windows that was open on the usb device would be moved to another screen while the image on usb screen still frozen.
the only way i can fix that is by unplugging the device manually and re plugging in same USB outlet.
for rest of the day all works great. however every day after boot same thing must happen only once a day.

i wonder if others see the same.
thanks

JamesH · 10-02-2015, 10:25 AM

Hi,

Could you attach the output of this tool so I can take a look?
http://support.displaylink.com/knowl...to-displaylink

Thanks,
James

adelos · 10-02-2015, 04:29 PM

Hi, i ran the tool after the freeze happened and i unpluged the usb adaptor and reattached it as i do ever day.
let me know if you need more info
thanks

adelos · 10-03-2015, 03:37 PM

here is a second sample with advanced logging enabled and the ran the tool after the problem happened but before i unplug and re-plug the USB

JamesH · 10-05-2015, 01:50 PM

Hi,

Thanks, can you confirm if you have a Kensington dock or adapter?

Thanks,
James

adelos · 10-05-2015, 03:26 PM

USB 3.0 Display Adapter running on USB 2.0 port

JamesH · 10-12-2015, 03:16 PM

Hi,

The logs show a USB connection error.

This could be caused by either the device, an external USB hub connected between the device and the USB host controller/root hub, or a faulty USB cable.

I'd start by changing the USB cable and the port you are connecting it to.

Thanks,
James

adelos · 10-13-2015, 02:27 PM

HI,
i changed the cable and the USB port. same issue happened today
i made one log before i unplug and re plug 48GEVQU_20151013_101435
second one is after i re plug the device.
i does not feel like hardware problem.
it only happens after windows boot within 5 to 10 min or so and and after i re plug it works solid all day, more than 12 hours.

thanks

adelos · 10-21-2015, 04:00 PM

forgot to mention that it's directly connected to the computer, no hub
and i did try more than one usb port and other cables.
if it was hardware issue, it would happen more randomly. not once a day and only after booting the computer and within 3 to 15 minutes from booting.

adelos · 10-22-2015, 04:14 PM

updated to 7.9 M3 and same thing
here are the logs

09-25-2015, 04:53 AM	#1
adelos Junior Member Join Date: Sep 2015 Posts: 8	screen Freeze Hello, Using 7.9 M2 with windows 10 clean install. after login all is working for 3 to 10 minuets the screen stop working and image is frozen, and after another minute or so the device would be rejected as if it was unplugged and windows that was open on the usb device would be moved to another screen while the image on usb screen still frozen. the only way i can fix that is by unplugging the device manually and re plugging in same USB outlet. for rest of the day all works great. however every day after boot same thing must happen only once a day. i wonder if others see the same. thanks

10-02-2015, 10:25 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Could you attach the output of this tool so I can take a look? http://support.displaylink.com/knowl...to-displaylink Thanks, James

10-05-2015, 01:50 PM	#5
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Thanks, can you confirm if you have a Kensington dock or adapter? Thanks, James

10-05-2015, 03:26 PM	#6
adelos Junior Member Join Date: Sep 2015 Posts: 8	USB 3.0 Display Adapter running on USB 2.0 port

10-12-2015, 03:16 PM	#7
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, The logs show a USB connection error. This could be caused by either the device, an external USB hub connected between the device and the USB host controller/root hub, or a faulty USB cable. I'd start by changing the USB cable and the port you are connecting it to. Thanks, James

10-21-2015, 04:00 PM	#9
adelos Junior Member Join Date: Sep 2015 Posts: 8	forgot to mention that it's directly connected to the computer, no hub and i did try more than one usb port and other cables. if it was hardware issue, it would happen more randomly. not once a day and only after booting the computer and within 3 to 15 minutes from booting.