02-26-2016, 03:29 AM | #1 |
Junior Member
Join Date: Feb 2016
Posts: 7
|
Macbook 2015 12inch Retina with USB-C
I purchased with a Starch USB32DP4K to work with my LG Electronics UM95 34UM95C and Macbook 2015 12inch Retina with USB-C and El Capitan.
I does not work with my Apple Macbook, tried with DisplayLink 2.5 driver. I tried with Windows machine, same adapter, same monitor, everything works fine. Any suggestions? Is this product compatible with a Macbook 12m using USB-C? Thanks Ashley |
02-26-2016, 07:58 AM | #2 | |
Mac Team
Join Date: Feb 2009
Posts: 606
|
Quote:
The debug information should tell us quite clearly what the problem is. Please follow the instructions here: http://support.displaylink.com/knowl...to-displaylink Cheers, Carlo |
|
02-26-2016, 01:51 PM | #3 |
Junior Member
Join Date: Feb 2016
Posts: 7
|
Debug Files
Sorry - Not sure what I am looking for.
I have attached the debug files. Can you help? Thanks Ashley |
02-29-2016, 02:49 PM | #4 |
Mac Team
Join Date: Feb 2009
Posts: 606
|
The SW seems to be crashing for an unknown reason.
Can you please check in /Library/Logs/DiagnosticReports/ if there is any DisplayLinkManager*.crash file? In case please send to us. Thank you! Carlo |
04-05-2016, 01:31 PM | #5 |
Junior Member
Join Date: Feb 2016
Posts: 7
|
Here is crash file
Does this help?
I am using El Capitan 10.11.4 (15E65). |
04-05-2016, 01:36 PM | #6 |
Junior Member
Join Date: Feb 2016
Posts: 7
|
Whoops here is the crash file
For some reason I missed it off the previous post. Attached is a crash file.
|
04-11-2016, 08:15 AM | #7 | |
Mac Team
Join Date: Feb 2009
Posts: 606
|
Quote:
Can't get you any dates sorry we'd like to do this ASAP. Kind regards, Carlo |
|
04-12-2016, 03:23 AM | #8 |
Junior Member
Join Date: Feb 2016
Posts: 7
|
Happy to test fix
Thanks for the update.
This is a big issue, Apple called me requesting some system info. We have 10 people in our office who can no longer use their USB Display Adapter. This doesn't bode well for StarTech and DisplayLink. Happy to test, something is better than nothing! |
04-13-2016, 11:06 AM | #9 |
Junior Member
Join Date: Feb 2016
Posts: 7
|
Anyone there?
Is this the right place to get support on a product, if so anyone there?
|
04-22-2016, 03:24 PM | #10 |
Member
Join Date: Jun 2013
Posts: 50
|
Any progress after update?
I have been interested in purchasing a 12" MacBook, so this thread is of interest to me. Have you tried the new software/driver update to see if it has solved your problem?
|
|
|