Resolution problem in OS X 10.10.1

garrettcp · 01-26-2015, 08:39 PM

Hi all,

Equipment:

MacBook Pro (13-inch, Mid 2012)
Model Identifier 9,2
StarTech Adapter: USB32DVIPRO (USB 3.0 > DVI)

I run one external monitor via my Mini Display / Thunderbolt port and a second monitor via the StarTech adapter.

I've got the current drivers installed (v2.3) and while I do have the 2nd display 'up' and displaying output, I can't set the appropriate resolution (and the auto-detect obviously can't either). I've been using this adapter for sometime with my older MacBook Pro (13-inch, Mid 2010) which only had USB 2.0 connectivity, and it did just fine with the display running at 1080p.

https://www.dropbox.com/s/6kfxkvxr2w...37.15.png?dl=0

https://www.dropbox.com/s/pzwiladgc3...37.26.png?dl=0

https://www.dropbox.com/s/ab2sspp77d...37.37.png?dl=0

garrettcp · 01-27-2015, 04:41 PM

Any ideas?

Carlo · 02-08-2015, 09:57 PM

Hi,

There could be different reasons including a driver bug.
Can you please collect the logs and send them to us?

The log tool is at http://www.displaylink.com/support/ticket.php?id=269
You can attach the logs here or send them through http://www.displaylink.com/support/ask_question.php

Thank you,
Carlo

Carlo · 02-09-2015, 07:56 AM

Our Test Lead also points out a workaround: press option ('alt') while clicking on "Scaled" in the resolution selection to show a bigger list of resolutions.

We're still very interested in the logs though!

Regards,
Carlo

01-26-2015, 08:39 PM	#1
garrettcp Junior Member Join Date: Jan 2015 Posts: 2	Resolution problem in OS X 10.10.1 Hi all, Equipment: MacBook Pro (13-inch, Mid 2012) Model Identifier 9,2 StarTech Adapter: USB32DVIPRO (USB 3.0 > DVI) I run one external monitor via my Mini Display / Thunderbolt port and a second monitor via the StarTech adapter. I've got the current drivers installed (v2.3) and while I do have the 2nd display 'up' and displaying output, I can't set the appropriate resolution (and the auto-detect obviously can't either). I've been using this adapter for sometime with my older MacBook Pro (13-inch, Mid 2010) which only had USB 2.0 connectivity, and it did just fine with the display running at 1080p. https://www.dropbox.com/s/6kfxkvxr2w...37.15.png?dl=0 https://www.dropbox.com/s/pzwiladgc3...37.26.png?dl=0 https://www.dropbox.com/s/ab2sspp77d...37.37.png?dl=0

01-27-2015, 04:41 PM	#2
garrettcp Junior Member Join Date: Jan 2015 Posts: 2	Any ideas?

02-08-2015, 09:57 PM	#3
Carlo Mac Team Join Date: Feb 2009 Posts: 606	Hi, There could be different reasons including a driver bug. Can you please collect the logs and send them to us? The log tool is at http://www.displaylink.com/support/ticket.php?id=269 You can attach the logs here or send them through http://www.displaylink.com/support/ask_question.php Thank you, Carlo

02-09-2015, 07:56 AM	#4
Carlo Mac Team Join Date: Feb 2009 Posts: 606	Our Test Lead also points out a workaround: press option ('alt') while clicking on "Scaled" in the resolution selection to show a bigger list of resolutions. We're still very interested in the logs though! Regards, Carlo