Video Refresh Failing on UM70

Siege00 · 12-26-2010, 04:46 AM

I'm using 2 of the 7in UM70s. I'm running into an issue where one of the monitors, never both, fails to refresh when something is happening on the screen. The refresh seems to be delayed by approx. 3 seconds. Can you please advise?

I'm running Win7 Ultimate 64-bit, Aero is enabled, and Aero transparency is disabled (as per some of the other posts I've read in the forum.) If I cycle the monitor, sometimes it will start refreshing, but it is inconsistent, and I would hope to not have to power cycle the monitor all the time.

Please advise.

Thanks & Regards!
Siege

Pawel · 12-29-2010, 01:33 PM

Does this issue occur also when Aero transparency is enabled?

Siege00 · 12-30-2010, 12:18 AM

Quote:

Originally Posted by Pawel

Does this issue occur also when Aero transparency is enabled?

Yes. No matter what I do I run into this. Also happens with both 10.12 and 10.9 catalyst drivers.

Pawel · 12-30-2010, 09:42 AM

To help us further investigate this issue, please download the Windows DisplayLink debug tool from the website below, then gather the system information and attach the zip file to this thread.

http://www.displaylink.com/support/ticket.php?id=269

Regards

Siege00 · 12-30-2010, 04:24 PM

Quote:

Originally Posted by Pawel

To help us further investigate this issue, please download the Windows DisplayLink debug tool from the website below, then gather the system information and attach the zip file to this thread.

http://www.displaylink.com/support/ticket.php?id=269

Regards

I attempted to upload the file, but got the following error:
Your submission could not be processed because a security token was missing.

If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error.

Pawel · 12-31-2010, 11:09 AM

Please try uploading the zip file via this website.

Siege00 · 12-31-2010, 06:13 PM

I tried uploading the file, but am not sure it's working. I get no indication from the web page that the file is or has uploaded. In one case, the page changed to a page that referred to some possible solutions that were not of use.

Please let me know if you rec'd it.

Thanks & Regards!

Pawel · 01-04-2011, 03:49 PM

We haven't received anything. You will see the confirmation on the web page when an email has been sent successfully. Please delete memory.dmp file from the zip file before re-sending it to us.

Regards

Siege00 · 01-04-2011, 05:21 PM

File with dump removed. I was able to upload it this time since it was quite a bit smaller I assume.

Thanks!

Pawel · 01-06-2011, 03:52 PM

Is it always the same monitor that fails or does each of them fail occassionally?

Also, when it fails, does it disappear from the device manager?

12-26-2010, 04:46 AM	#1
Siege00 Junior Member Join Date: Dec 2010 Posts: 8	Video Refresh Failing on UM70 I'm using 2 of the 7in UM70s. I'm running into an issue where one of the monitors, never both, fails to refresh when something is happening on the screen. The refresh seems to be delayed by approx. 3 seconds. Can you please advise? I'm running Win7 Ultimate 64-bit, Aero is enabled, and Aero transparency is disabled (as per some of the other posts I've read in the forum.) If I cycle the monitor, sometimes it will start refreshing, but it is inconsistent, and I would hope to not have to power cycle the monitor all the time. Please advise. Thanks & Regards! Siege

12-29-2010, 01:33 PM	#2
Pawel Moderator Join Date: Aug 2010 Posts: 214	Does this issue occur also when Aero transparency is enabled?

12-30-2010, 09:42 AM	#4
Pawel Moderator Join Date: Aug 2010 Posts: 214	To help us further investigate this issue, please download the Windows DisplayLink debug tool from the website below, then gather the system information and attach the zip file to this thread. http://www.displaylink.com/support/ticket.php?id=269 Regards

12-31-2010, 11:09 AM	#6
Pawel Moderator Join Date: Aug 2010 Posts: 214	Please try uploading the zip file via this website.

12-31-2010, 06:13 PM	#7
Siege00 Junior Member Join Date: Dec 2010 Posts: 8	I tried uploading the file, but am not sure it's working. I get no indication from the web page that the file is or has uploaded. In one case, the page changed to a page that referred to some possible solutions that were not of use. Please let me know if you rec'd it. Thanks & Regards!

01-04-2011, 03:49 PM	#8
Pawel Moderator Join Date: Aug 2010 Posts: 214	We haven't received anything. You will see the confirmation on the web page when an email has been sent successfully. Please delete memory.dmp file from the zip file before re-sending it to us. Regards

01-06-2011, 03:52 PM	#10
Pawel Moderator Join Date: Aug 2010 Posts: 214	Is it always the same monitor that fails or does each of them fail occassionally? Also, when it fails, does it disappear from the device manager?