No Display - Page 2

kroser · 07-29-2011, 07:32 PM

Quote:

Originally Posted by trotunda

I got an email from support. They said they would take the additional info and get back to me in 3 business days. It's something at least.

When you posted this, b3 was already out. Did you try it?

trotunda · 07-29-2011, 10:36 PM

I loaded beta 3 today and got much the same results. I loaded the driver, rebooted, plugged into USB port 2, and waited. In about 20 seconds the UV+ monitor came on and stayed on. Then I moved my cursor over to it and down it went. Then it came back on. Then I moved a window halfway into the UV+ monitor and the display went out again. Then the display came back on but every time I either moved the window into the display or my cursor, it went out. If finally just stopped all together. Weird.

I emailed my logs.

thebidgog123 · 08-01-2011, 08:03 PM

Still getting AppleUSBDC: start initDevice failed on beta 3

trotunda · 08-02-2011, 05:20 PM

I see other devices have problems to with Lion. Geez, was Lion a surprise to everyone? If I had hardware out there for Mac, I think I would be ready for a major upgrade like this. Amazing.

trotunda · 08-04-2011, 10:32 PM

Hey, if y'all can't get this thing figured out, open source it and let us fix it.

Tim

ChristianP · 08-08-2011, 01:35 PM

Sorry for the very late answer. From your logs, it seems a problem related to the USB Apple family driver. The driver logs a lot of errors on the raw USB communication. We are trying to replicate your setup and we are still investigating the issue. Not sure, but it could be a VMWare or VirtualBox related issue.

trotunda · 08-09-2011, 12:57 AM

8/8/11 7:32:05.483 PM com.apple.launchd.peruser.501: ([0x0-0xc00c].com.apple.Safari[178]) Exited: Killed: 9
8/8/11 7:32:05.609 PM com.apple.launchd.peruser.501: ([0x0-0x23023].com.apple.systemevents[255]) Exited: Killed: 9
8/8/11 7:32:05.615 PM com.hp.devicemonitor: on write, error=-1
8/8/11 7:32:05.615 PM com.hp.devicemonitor: on write, error=-1
8/8/11 7:32:05.618 PM MagicMenuHotKeyDaemon: Quit
8/8/11 7:32:05.621 PM [0x0-0x19019].com.stuffit.MagicMenu: 2011-08-08 19:32:05.615 MagicMenuHotKeyDaemon[250:707] Quit
8/8/11 7:32:05.630 PM com.apple.launchd.peruser.501: (com.apple.talagent[180]) Exited: Killed: 9
8/8/11 7:32:05.633 PM com.apple.launchd.peruser.501: ([0x0-0x16016].com.apple.AppleSpell[215]) Exited: Killed: 9
8/8/11 7:32:05.633 PM com.apple.launchd.peruser.501: (com.apple.quicklook[205]) Exited: Killed: 9
8/8/11 7:32:05.637 PM com.apple.launchd.peruser.501: ([0x0-0x1a01a].com.apple.iTunesHelper[247]) Exited: Killed: 9
8/8/11 7:32:05.639 PM com.apple.launchd.peruser.501: (com.displaylink.useragent[235]) Exited: Terminated: 15
8/8/11 7:32:06.000 PM kernel: 0 0 AppleUSBCDC: start - initDevice failed
8/8/11 7:32:06.000 PM kernel: 0 0 AppleUSBCDC: start - initDevice failed
8/8/11 7:32:07.000 PM kernel: 0 0 AppleUSBCDC: start - initDevice failed
8/8/11 7:32:08.000 PM kernel: 0 0 AppleUSBCDC: start - initDevice failed
8/8/11 7:32:09.000 PM kernel: 0 0 AppleUSBCDC: start - initDevice failed
8/8/11 7:32:09.837 PM com.apple.launchd.peruser.501: (com.Logitech.Control Center.Daemon[232]) Job appears to have crashed: Bus error: 10

ChristianP · 08-09-2011, 12:39 PM

Quote:

Originally Posted by trotunda

8/8/11 7:32:05.483 PM com.apple.launchd.peruser.501: ([0x0-0xc00c].com.apple.Safari[178]) Exited: Killed: 9
8/8/11 7:32:05.609 PM com.apple.launchd.peruser.501: ([0x0-0x23023].com.apple.systemevents[255]) Exited: Killed: 9
8/8/11 7:32:05.615 PM com.hp.devicemonitor: on write, error=-1
8/8/11 7:32:05.615 PM com.hp.devicemonitor: on write, error=-1
8/8/11 7:32:05.618 PM MagicMenuHotKeyDaemon: Quit
8/8/11 7:32:05.621 PM [0x0-0x19019].com.stuffit.MagicMenu: 2011-08-08 19:32:05.615 MagicMenuHotKeyDaemon[250:707] Quit
8/8/11 7:32:05.630 PM com.apple.launchd.peruser.501: (com.apple.talagent[180]) Exited: Killed: 9
8/8/11 7:32:05.633 PM com.apple.launchd.peruser.501: ([0x0-0x16016].com.apple.AppleSpell[215]) Exited: Killed: 9
8/8/11 7:32:05.633 PM com.apple.launchd.peruser.501: (com.apple.quicklook[205]) Exited: Killed: 9
8/8/11 7:32:05.637 PM com.apple.launchd.peruser.501: ([0x0-0x1a01a].com.apple.iTunesHelper[247]) Exited: Killed: 9
8/8/11 7:32:05.639 PM com.apple.launchd.peruser.501: (com.displaylink.useragent[235]) Exited: Terminated: 15
8/8/11 7:32:06.000 PM kernel: 0 0 AppleUSBCDC: start - initDevice failed
8/8/11 7:32:06.000 PM kernel: 0 0 AppleUSBCDC: start - initDevice failed
8/8/11 7:32:07.000 PM kernel: 0 0 AppleUSBCDC: start - initDevice failed
8/8/11 7:32:08.000 PM kernel: 0 0 AppleUSBCDC: start - initDevice failed
8/8/11 7:32:09.000 PM kernel: 0 0 AppleUSBCDC: start - initDevice failed
8/8/11 7:32:09.837 PM com.apple.launchd.peruser.501: (com.Logitech.Control Center.Daemon[232]) Job appears to have crashed: Bus error: 10

Thanks for the test.
We released yesterday a new debug tool at this page http://www.displaylink.com/support/ticket.php?id=269 that enable to switch the driver log verbosity. Could you please download it, run it first and change the Log verbosity in the advanced menu to Debug (unplug and replug the adapter after the change) and then collect the log info as usual? Thanks

trotunda · 08-09-2011, 10:06 PM

Here ya go.

ChristianP · 08-11-2011, 09:52 AM

Thanks for the detailed logs.
From the behaviour listed in the logs, it could be an hardware issue.
A similar behaviour have been reported when the usb device is somehow locked by another process, typically a virtualization software.
Have you tried the adapter on another system? it would be nice, if you could check the adapter against a windows machine.
I know you already tried to remove vmware and virtual box, but I'm wondering if there is any other virtualization software installed or any component that can interact with the usb device. It would help if you could test the adapter for example with an external disk partition, just with plain Lion installed. Thanks for your help.

07-29-2011, 10:36 PM	#12
trotunda Junior Member Join Date: Jul 2011 Posts: 17	Tried beta 3 I loaded beta 3 today and got much the same results. I loaded the driver, rebooted, plugged into USB port 2, and waited. In about 20 seconds the UV+ monitor came on and stayed on. Then I moved my cursor over to it and down it went. Then it came back on. Then I moved a window halfway into the UV+ monitor and the display went out again. Then the display came back on but every time I either moved the window into the display or my cursor, it went out. If finally just stopped all together. Weird. I emailed my logs.

08-02-2011, 05:20 PM	#14
trotunda Junior Member Join Date: Jul 2011 Posts: 17	Other devices I see other devices have problems to with Lion. Geez, was Lion a surprise to everyone? If I had hardware out there for Mac, I think I would be ready for a major upgrade like this. Amazing.

08-04-2011, 10:32 PM	#15
trotunda Junior Member Join Date: Jul 2011 Posts: 17	Open it up Hey, if y'all can't get this thing figured out, open source it and let us fix it. Tim

08-09-2011, 12:57 AM	#17
trotunda Junior Member Join Date: Jul 2011 Posts: 17	vmware and virt-box removed, no workie....... 8/8/11 7:32:05.483 PM com.apple.launchd.peruser.501: ([0x0-0xc00c].com.apple.Safari[178]) Exited: Killed: 9 8/8/11 7:32:05.609 PM com.apple.launchd.peruser.501: ([0x0-0x23023].com.apple.systemevents[255]) Exited: Killed: 9 8/8/11 7:32:05.615 PM com.hp.devicemonitor: on write, error=-1 8/8/11 7:32:05.615 PM com.hp.devicemonitor: on write, error=-1 8/8/11 7:32:05.618 PM MagicMenuHotKeyDaemon: Quit 8/8/11 7:32:05.621 PM [0x0-0x19019].com.stuffit.MagicMenu: 2011-08-08 19:32:05.615 MagicMenuHotKeyDaemon[250:707] Quit 8/8/11 7:32:05.630 PM com.apple.launchd.peruser.501: (com.apple.talagent[180]) Exited: Killed: 9 8/8/11 7:32:05.633 PM com.apple.launchd.peruser.501: ([0x0-0x16016].com.apple.AppleSpell[215]) Exited: Killed: 9 8/8/11 7:32:05.633 PM com.apple.launchd.peruser.501: (com.apple.quicklook[205]) Exited: Killed: 9 8/8/11 7:32:05.637 PM com.apple.launchd.peruser.501: ([0x0-0x1a01a].com.apple.iTunesHelper[247]) Exited: Killed: 9 8/8/11 7:32:05.639 PM com.apple.launchd.peruser.501: (com.displaylink.useragent[235]) Exited: Terminated: 15 8/8/11 7:32:06.000 PM kernel: 0 0 AppleUSBCDC: start - initDevice failed 8/8/11 7:32:06.000 PM kernel: 0 0 AppleUSBCDC: start - initDevice failed 8/8/11 7:32:07.000 PM kernel: 0 0 AppleUSBCDC: start - initDevice failed 8/8/11 7:32:08.000 PM kernel: 0 0 AppleUSBCDC: start - initDevice failed 8/8/11 7:32:09.000 PM kernel: 0 0 AppleUSBCDC: start - initDevice failed 8/8/11 7:32:09.837 PM com.apple.launchd.peruser.501: (com.Logitech.Control Center.Daemon[232]) Job appears to have crashed: Bus error: 10

08-01-2011, 08:03 PM	#13
thebidgog123 Junior Member Join Date: Jul 2011 Posts: 2	Still getting AppleUSBDC: start initDevice failed on beta 3

08-08-2011, 01:35 PM	#16
ChristianP Senior Member Join Date: Apr 2011 Posts: 280	Sorry for the very late answer. From your logs, it seems a problem related to the USB Apple family driver. The driver logs a lot of errors on the raw USB communication. We are trying to replicate your setup and we are still investigating the issue. Not sure, but it could be a VMWare or VirtualBox related issue.

08-11-2011, 09:52 AM	#20
ChristianP Senior Member Join Date: Apr 2011 Posts: 280	Thanks for the detailed logs. From the behaviour listed in the logs, it could be an hardware issue. A similar behaviour have been reported when the usb device is somehow locked by another process, typically a virtualization software. Have you tried the adapter on another system? it would be nice, if you could check the adapter against a windows machine. I know you already tried to remove vmware and virtual box, but I'm wondering if there is any other virtualization software installed or any component that can interact with the usb device. It would help if you could test the adapter for example with an external disk partition, just with plain Lion installed. Thanks for your help.