OSX 10.9 problems, Diamond adapter, SW update problem

athremus · 06-20-2014, 09:50 PM

I submitted this problem report to Diamond:

I'm running OSX 10.9

I had a DisplayLink adapter with no visible model number before. It had a number of shortcomings. The BVU195 is much better, but OSX has started randomly logging me out. This seems to be coupled with use of the monitor attached via the BVU195.

OSX "System Information" says I was running version 1.15 of the DisplayLink driver. I tried downloading and installing version 2.2 from your site, but System Information still shows version 1.15. Yes, I rebooted.

Any help would be appreciated.

Yours,
-Rick

They responded thusly:

----------
This is a driver issue, and we only support the hardware. Please contact displaylink.
----------

I would like to know two things:

1. How can I effectively upgrade to the 2.2 driver. If this involves uninstalling the 1.15 driver, how can I do that?

2. Can you suggest a manufacturer of a USB display adapter using your product who takes customer support seriously?

Thanks.

06-20-2014, 09:50 PM	#1
athremus Junior Member Join Date: Jun 2014 Posts: 1	OSX 10.9 problems, Diamond adapter, SW update problem I submitted this problem report to Diamond: I'm running OSX 10.9 I had a DisplayLink adapter with no visible model number before. It had a number of shortcomings. The BVU195 is much better, but OSX has started randomly logging me out. This seems to be coupled with use of the monitor attached via the BVU195. OSX "System Information" says I was running version 1.15 of the DisplayLink driver. I tried downloading and installing version 2.2 from your site, but System Information still shows version 1.15. Yes, I rebooted. Any help would be appreciated. Yours, -Rick They responded thusly: ---------- This is a driver issue, and we only support the hardware. Please contact displaylink. ---------- I would like to know two things: 1. How can I effectively upgrade to the 2.2 driver. If this involves uninstalling the 1.15 driver, how can I do that? 2. Can you suggest a manufacturer of a USB display adapter using your product who takes customer support seriously? Thanks.