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Old 09-28-2023, 01:34 AM   #1
Bob Basket
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Default New MacOS Sonoma

Hi All,

Before I update to the new MacOS Sonoma was wondering if anybody did the update and had any problems with DisplayLink? is it still working with Sonoma or does it need an update?

I am looking forward to hearing any experiences.

Thanks,
Bob
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Old 09-28-2023, 02:06 AM   #2
rstrax@gmail.com
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I updated to Sonoma today. So far no DisplayLink issues.
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Old 09-29-2023, 07:01 AM   #3
plasticine
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Quote:
Originally Posted by rstrax@gmail.com View Post
I updated to Sonoma today. So far no DisplayLink issues.
what's youur setup? dock, monitors, mac model, etc
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Old 09-28-2023, 07:19 AM   #4
broadband
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Quote:
Originally Posted by Bob Basket View Post
Hi All,

Before I update to the new MacOS Sonoma was wondering if anybody did the update and had any problems with DisplayLink? is it still working with Sonoma or does it need an update?

I am looking forward to hearing any experiences.

Thanks,
Bob
Unfortunately the third monitor on Sonoma 14.0 doesn't work. I will wait for the new DPLink version, maybe then the problem will be solved.
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Old 09-29-2023, 01:14 PM   #5
AlbanRampon
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Quote:
Originally Posted by broadband View Post
Unfortunately the third monitor on Sonoma 14.0 doesn't work. I will wait for the new DPLink version, maybe then the problem will be solved.
Hello, can you state the product you are using, please?
We have had no report of loss of functionality on the DL side with Sonoma using our app v1.9
Some docks use multiple video technologies and these alternative technologies are not driven by DisplayLink app. That's usually the case on current 3-display docking stations.
Therefore, waiting for a new app from us may be fruitless.

Could you please reach out to the tech support helpline so they look into the device you are using ?
Here is what to email them: https://support.displaylink.com/know...rticles/755301

Regards,
Alban
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Old 10-08-2023, 12:49 PM   #6
broadband
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Quote:
Originally Posted by AlbanRampon View Post
Hello, can you state the product you are using, please?
We have had no report of loss of functionality on the DL side with Sonoma using our app v1.9
Some docks use multiple video technologies and these alternative technologies are not driven by DisplayLink app. That's usually the case on current 3-display docking stations.
Therefore, waiting for a new app from us may be fruitless.

Could you please reach out to the tech support helpline so they look into the device you are using ?
Here is what to email them: https://support.displaylink.com/know...rticles/755301

Regards,
Alban
Hello

I'm using Baseus docking station. Link: https://www.amazon.de/gp/product/B08...?ie=UTF8&psc=1

In the past, Displaylink has always worked with this dock, after updating to Sonoma no longer accepts a third monitor. Is there any chance that this problem will also be solved?
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Old 10-09-2023, 08:19 AM   #7
AlbanRampon
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Quote:
Originally Posted by broadband View Post
Hello

I'm using Baseus docking station. Link: https://www.amazon.de/gp/product/B08...?ie=UTF8&psc=1

In the past, Displaylink has always worked with this dock, after updating to Sonoma no longer accepts a third monitor. Is there any chance that this problem will also be solved?
Hello Broadband,
The dock in the link doesn't seem to use DisplayLink technology as it only supports 4kp60 as a single display and the max resolution drops to 1080p in 3 displays. That sounds like MST as the DL-6950 max resolution doesn't vary based on number of monitors connected.
You either have an hybrid dock looking the same, or it isn't DL at all. In either case, the 3rd output would not be driven by DL technology and the DisplayLink Manager app doesn't interact with it/them.
I'd recommend contacting the seller/manufacturer as they may have a firmware update.
It would not be the first time that a change made in macOS (via an OS update) means the chip need an update.
Regards, Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
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Old 10-09-2023, 02:49 PM   #8
broadband
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Quote:
Originally Posted by AlbanRampon View Post
Hello Broadband,
The dock in the link doesn't seem to use DisplayLink technology as it only supports 4kp60 as a single display and the max resolution drops to 1080p in 3 displays. That sounds like MST as the DL-6950 max resolution doesn't vary based on number of monitors connected.
You either have an hybrid dock looking the same, or it isn't DL at all. In either case, the 3rd output would not be driven by DL technology and the DisplayLink Manager app doesn't interact with it/them.
I'd recommend contacting the seller/manufacturer as they may have a firmware update.
It would not be the first time that a change made in macOS (via an OS update) means the chip need an update.
Regards, Alban
I just got all three monitors working again. Reconnecting the DPLink adapter helped.
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Old 09-28-2023, 10:00 AM   #9
Locovoltaic
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Originally Posted by Bob Basket View Post
Hi All,

Before I update to the new MacOS Sonoma was wondering if anybody did the update and had any problems with DisplayLink? is it still working with Sonoma or does it need an update?

I am looking forward to hearing any experiences.

Thanks,
Bob
Just upgraded. Wish I hadn't! Using 2 external monitors on M2 MacBook and they are now super laggy
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Old 09-28-2023, 12:14 PM   #10
PVJG
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I upgraded the other day. Everything seems to work fine except there is an annoying purple screen sharing icon in the menu bar on all screens whenever display link is running.

Attached Images
File Type: jpg Untitled 23.jpg (31.9 KB, 1 views)

Last edited by PVJG; 09-28-2023 at 12:17 PM.
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