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#1 |
Junior Member
Join Date: Oct 2021
Posts: 1
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I having an issue connecting my surface pro 5th generation to asus zenscreen MB16ACV via USB-A port. I have downloaded the most recent DisplayLink driver, and the zenscreen initial worked for maybe 10 sec before reverting back to connecting and disconnecting.
I have read through "How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing" without much luck in fixing the issue. Any help will be greatly appreciated. |
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#2 |
DisplayLink Tech Support
Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
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Hello gmm,
Thank you for posting on our forum. Could you please follow the 3rd link in my signature to gather log files? I would need them for a proper analysis. You can either post them here or send them directly to our email address: technical-enquiries@synaptics.com Kind regards, Jakub
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Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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