12-14-2016, 03:00 PM | #1 |
Junior Member
Join Date: Dec 2016
Posts: 2
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DLink ACP70USZ not working with Surface Book
I have a Targus ACP70USZ that stopped showing the monitors connected. The Mouse Keyboard and all other devices work fine just no Monitors. One connected HDMI and the other DVI. I am using the USB3 cable to the Surface Book's USB3 port. Windows 10 v1607 OS build 14393.447. Logs attached
Last edited by Jodaman102; 12-14-2016 at 03:18 PM. |
12-16-2016, 03:23 PM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello,
There is no DisplayLink device detected by Windows. So Windows doesn't even try to find a driver. That's why this is not a driver problem. The other devices you mention working are all USB2.0. Can you try a USB3.0 device on that hub or can you try to use a USB2.0 cable (or use a USB2.0 port) to plug the Targus ACP70 to your Surface. Also, could you please give me the ITEM# at the bottom of the unit? Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
12-16-2016, 03:32 PM | #3 |
Junior Member
Join Date: Dec 2016
Posts: 2
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Thanks for the reply. I can plug a USB 3 device in and it works just fine. I also tried a USB2 cable from the dock to my surface book and get the same results. Please see the attached with the requested info.
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12-16-2016, 03:40 PM | #4 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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You're welcome.
Thank you for the additional information. Unfortunately, your dock has a hardware issue with the USB hub, I believe. I would recommend contacting the manufacturer, Targus, for hardware support. I suggest you mention that you have an ACP70 ITEM#60 which doesn't appear in Device Manager. Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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