Problems using Windows 8

TraceNoOne · 05-03-2014, 02:04 PM

I have a laptop with Windows 8. I am using a Diamond DS3900 3.0 USB docking station and two Viewsonic 24" with HDMI and DVI output.

When the new software update for Displaylink was added, I lost my second monitor. Displaylink is only picking up the laptop dislay and one monitor. It does not recognize the second monitor. When I try to add it, it gives me the opton of adding as a built in display or VGA. I do not have a VGA plug. I am using a HDMI and DVI plug on my docking station.

Please help me

JamesH · 05-29-2014, 03:54 PM

Hi,

Please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool.

Thanks,
James

05-03-2014, 02:04 PM	#1
TraceNoOne Junior Member Join Date: Oct 2013 Posts: 5	Problems using Windows 8 I have a laptop with Windows 8. I am using a Diamond DS3900 3.0 USB docking station and two Viewsonic 24" with HDMI and DVI output. When the new software update for Displaylink was added, I lost my second monitor. Displaylink is only picking up the laptop dislay and one monitor. It does not recognize the second monitor. When I try to add it, it gives me the opton of adding as a built in display or VGA. I do not have a VGA plug. I am using a HDMI and DVI plug on my docking station. Please help me

05-29-2014, 03:54 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please attach the logs from this tool: http://www.displaylink.com/support/ticket.php?id=269 When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool. Thanks, James