Unknown device win7 64bit

dark4epson · 06-20-2014, 07:05 PM

I can't seem to get this e1659fwu portable usb monitor to work with my dell laptop N7110.

Here is the debug support information.
https://mega.co.nz/#!VolQHaqa!RRg4Tz...hktjmiDN1rigFE

I would really appreciate some help on this as it's been almost 2 weeks since bought on amazon and need to know if I need to return it.

Wim · 06-26-2014, 02:19 PM

If it comes up as unknown device, then the hardware is not reporting itself properly on the USB bus. The logs show that we have never detected a DisplayLink device on the USB bus, so I suspect this is a hardware problem and it would be best to return the product.

Wim

06-20-2014, 07:05 PM	#1
dark4epson Junior Member Join Date: Jun 2014 Posts: 1	Unknown device win7 64bit I can't seem to get this e1659fwu portable usb monitor to work with my dell laptop N7110. Here is the debug support information. https://mega.co.nz/#!VolQHaqa!RRg4Tz...hktjmiDN1rigFE I would really appreciate some help on this as it's been almost 2 weeks since bought on amazon and need to know if I need to return it.

06-26-2014, 02:19 PM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	If it comes up as unknown device, then the hardware is not reporting itself properly on the USB bus. The logs show that we have never detected a DisplayLink device on the USB bus, so I suspect this is a hardware problem and it would be best to return the product. Wim