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Old 07-07-2017, 01:43 PM   #1
fstx
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Join Date: Jan 2017
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Default Blue Screens on Windows 10

I am getting blue screens on Windows 10, when I resume my computer after disconnecting from my Targus ACP71EU docking station. I\ve upgraded to DisplayLink USB Graphics Software for Windows 8.2 M3.exe, which made the problem more consistent. It seems to happen every day.

I have a Zenbook3, and I got the Targus USB-c adapter ACA41EUZ. It might be related to the USB-C stuff, but I don't have the problem with ASUS docking station I have at home.

Using BlueScreenView I can see that it is either KERNEL_AUTO_BOOST_INVALID_LOCK_RELEASE in win32kbase.sys or APC_INDEX_MISMATCH in hal.dll.
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Old 07-07-2017, 04:39 PM   #2
James C
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Join Date: Jan 2017
Location: Cambridge, UK
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Default

Hi fstx,

To better understand the issue i would need you to collect some logs for me.
Our customer support tool gathers this as described in my signature (3rd link).

Kind regards,
James
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