Mouse Cursor Vanishing

NHUK · 03-11-2014, 09:48 PM

Sorry if this has been posted before, I could not find a result when searching.

The latest update of the displaylink software on my surface pro 2 has left me with a mouse pointer that intermittently vanishes. I have tried disconnecting my to0uch cover, but it makes no difference. What I have noticed is that if I set the display to mirror, the cursor/pointer is fine. If I set it to monitor only it disappears frequently.

I am using an AOC external monitor and a pluggable usb3.0 dock with the latest chipset.

Any ideas? Everything was working just fine, but it seems you cannot downgrade the displaylink software. It could be nothing to do with DL, but it seems a bit of a coincidence..

Many thanks!

Nick.

Marina87 · 03-12-2014, 09:51 AM

I've heard about the same issue from several people that use Sony Vaio. What do you use?

JamesH · 03-12-2014, 03:19 PM

Hi,

Is the cursor disappearing when you are running in "Projector Only" mode only?

If so this will be fixed in the next release due out early next month.

Thanks,
James

NHUK · 03-13-2014, 03:41 PM

To both responders - whilst I appreciate you coming back to me, all the information you ask for is in the original post.

Quote:

I've heard about the same issue from several people that use Sony Vaio. What do you use?

As stated above,

Quote:

The latest update of the displaylink software on my surface pro 2 has.....

and,

Quote:

Is the cursor disappearing when you are running in "Projector Only" mode only?

as stated above:

Quote:

What I have noticed is that if I set the display to mirror, the cursor/pointer is fine. If I set it to monitor only it disappears frequently.

In any case, why are we waiting till 'early next month' for a fix? What changed, and why does it need another two weeks to fix?

Nick.

JamesH · 03-16-2014, 09:31 PM

Hi,

Just checking I understand your issue.

The issue in question is already fixed but is one of many changes in the forthcoming release. These all require wide area testing against many different devices, OSes, graphics, host controllers and platforms to ensure the release is fit for purpose. This takes time and is why the release is not available until the beginning of April.

Thanks,
James

NHUK · 03-16-2014, 10:01 PM

Quote:

Originally Posted by JamesH

Hi,

Just checking I understand your issue.

The issue in question is already fixed but is one of many changes in the forthcoming release. These all require wide area testing against many different devices, OSes, graphics, host controllers and platforms to ensure the release is fit for purpose. This takes time and is why the release is not available until the beginning of April.

Thanks,
James

No, James, the issue is not 'already fixed'.

I am unable to use my displaylink device for the purpose it was sold. So until the update is release, the issue is not fixed. Plan B, I return my display link device as unfit for purpose and I use the money to buy a mini display to HDMI adapter, and a 4 port usb 3 hub, then the issue is fixed.

rpattis · 03-27-2014, 06:20 PM

I had the mouse disappearing issue on my Surface Pro 2 after installing the driver via windows update (3/18/2014).

My setup is Surface Pro 2 / USB 3.0 hub / two DisplayLink VGA adapters (4300) / two Dell U2312HM displays

To resolve the issue I performed an system restore on my Surface to a date prior to DisplayLink driver install. After the system restore my Surface was working as well as before the driver update.

Good luck.

laseralex · 03-28-2014, 01:47 AM

I have a Yoga 2 Pro with similar issues. I am using a Belkin USB 3.0 dock for one display, and a Startech USB32DPPro for the other.

As a temporary workaround, I have enabled "Show location of pointer when I press the CTRL key" under the "Pointer Options" tab of the "Mouse Properties" settings. When my mouse vanishes, I can hit the CTRL key and it will reappear. Annoying, but a million times better than not knowing where my mouse is!

WiHk · 03-28-2014, 03:57 AM

!!

I have the same problem with the mouse cursor vanishing.

Windows 8.1 on an Asus ZenBook using a Plugable UD-3000.

A fix for this was promised a couple of weeks back, however (as of March 28, 2014) there has been no further information communicated from DisplayLink about the status of the M2 release in this thread.

PLEASE UPDATE US on the status and planned release date for the M2 release with the fix for the vanishing mouse cursor in Windows 8.1. This is a significant issue.

!!

xaver · 03-28-2014, 06:36 AM

I have this problem to

thinkpad yoga, Windows 8.1

http://www.i-tec-europe.eu/?t=3&v=145

03-11-2014, 09:48 PM	#1
NHUK Junior Member Join Date: Apr 2013 Posts: 4	Mouse Cursor Vanishing Sorry if this has been posted before, I could not find a result when searching. The latest update of the displaylink software on my surface pro 2 has left me with a mouse pointer that intermittently vanishes. I have tried disconnecting my to0uch cover, but it makes no difference. What I have noticed is that if I set the display to mirror, the cursor/pointer is fine. If I set it to monitor only it disappears frequently. I am using an AOC external monitor and a pluggable usb3.0 dock with the latest chipset. Any ideas? Everything was working just fine, but it seems you cannot downgrade the displaylink software. It could be nothing to do with DL, but it seems a bit of a coincidence.. Many thanks! Nick.

03-28-2014, 01:47 AM	#8
laseralex Junior Member Join Date: Mar 2014 Posts: 1	Yoga 2 Pro I have a Yoga 2 Pro with similar issues. I am using a Belkin USB 3.0 dock for one display, and a Startech USB32DPPro for the other. As a temporary workaround, I have enabled "Show location of pointer when I press the CTRL key" under the "Pointer Options" tab of the "Mouse Properties" settings. When my mouse vanishes, I can hit the CTRL key and it will reappear. Annoying, but a million times better than not knowing where my mouse is!

03-28-2014, 03:57 AM	#9
WiHk Junior Member Join Date: Mar 2014 Posts: 1	Mouse Cursor Vanishing !! I have the same problem with the mouse cursor vanishing. Windows 8.1 on an Asus ZenBook using a Plugable UD-3000. A fix for this was promised a couple of weeks back, however (as of March 28, 2014) there has been no further information communicated from DisplayLink about the status of the M2 release in this thread. PLEASE UPDATE US on the status and planned release date for the M2 release with the fix for the vanishing mouse cursor in Windows 8.1. This is a significant issue. !! Last edited by WiHk; 03-28-2014 at 04:04 AM.

03-28-2014, 06:36 AM	#10
xaver Junior Member Join Date: Mar 2014 Posts: 2	mouse cursor vanishing I have this problem to thinkpad yoga, Windows 8.1 http://www.i-tec-europe.eu/?t=3&v=145

03-12-2014, 09:51 AM	#2
Marina87 Junior Member Join Date: Mar 2014 Posts: 7	I've heard about the same issue from several people that use Sony Vaio. What do you use?

03-12-2014, 03:19 PM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Is the cursor disappearing when you are running in "Projector Only" mode only? If so this will be fixed in the next release due out early next month. Thanks, James

03-16-2014, 09:31 PM	#5
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Just checking I understand your issue. The issue in question is already fixed but is one of many changes in the forthcoming release. These all require wide area testing against many different devices, OSes, graphics, host controllers and platforms to ensure the release is fit for purpose. This takes time and is why the release is not available until the beginning of April. Thanks, James

03-27-2014, 06:20 PM	#7
rpattis Junior Member Join Date: Mar 2014 Posts: 1	I had the mouse disappearing issue on my Surface Pro 2 after installing the driver via windows update (3/18/2014). My setup is Surface Pro 2 / USB 3.0 hub / two DisplayLink VGA adapters (4300) / two Dell U2312HM displays To resolve the issue I performed an system restore on my Surface to a date prior to DisplayLink driver install. After the system restore my Surface was working as well as before the driver update. Good luck.