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Old 10-03-2013, 10:10 AM   #1
kspetz
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Join Date: Oct 2013
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Thumbs down Black screen, Intel driver

Hi!

After updating to Windows 8.1 Enterprise my extended monitor is on but shows a black screen, my issue seems very similar to this thread that seems to have been solved by updating to beta Nvidia-drivers:
http://www.displaylink.org/forum/showthread.php?t=61793

The only difference I can think of in my case is that i primarily use an Intel-card. To be more specific, I have a Nvidia-chipset but it's not connected to the ports of my laptop, it can only be used for accelarations within programs.

I have followed the steps in "Exclamation HOWTO: Debugging issues on Windows with DisplayLink" and supply the Support Information.
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Old 10-04-2013, 10:55 AM   #2
JamesH
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Hi,

A couple of questions:

What did you upgrade from?

Did you install 7.4 M0 before upgrading?

Also does a reboot help?

Thanks,
James

Last edited by JamesH; 10-04-2013 at 11:02 AM.
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Old 10-04-2013, 03:16 PM   #3
kspetz
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Hi!

I upgraded from Windows 8 Enterprise.

I installed 7.4 M0 after the upgrade, before the upgrade the monitor worked just fine.

Rebooting does not help.

If you look into the logs it might help to know that the monitor that is connected to the displaylink is called "DELL 2001FP".
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Old 10-19-2013, 10:20 PM   #4
JamesH
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Hi,

I think R7.4 M2 should fix this.
http://www.displaylink.com/support/downloads.php

Can you try it out?

Thanks,
James
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Old 10-23-2013, 09:59 AM   #5
kspetz
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Hi James, thanks for the reply.

I installed R7.4 M2, no luck though.

The screen is still black in the same way as before. As far as i can see nothing is changed but I supply new logs.
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Old 10-23-2013, 10:36 AM   #6
kspetz
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Talking Works great!

Thanks James, now it's working like a charm!

Last post was a mistake on my side, I forgot that I disabled the screen in Windows to make sure all programs come up on a screen I can see.
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