Constant Screen Flickering

[mkidder7]

I have an XPS15 attached to a lenovo DisplayLink device. It has been functioning without issues for about a year with 2 external monitors, but connected via DVI. I am running Windows 10 1703. Updates were last applied on 5/11/17. I have attached the debug log files. Please help.

[James C]

Hi mkidder7

I can see from your log files that you are running an older DisplayLink driver, please can you update to our latest 8.2M2 driver which is certified for Windows 10 RS2?

James

[mkidder7]

Hi James

I have updated the driver and I am still having issues with the screen flickering. While the frequency has decreased, it is still occurring. I have attached an updated set of logs.

[mkidder7]

James or Display Link. Any update or other suggestions? I am still experiencing this issue.

[James C]

Hi mkidder7

Apologies for the delay in reply, thanks for the new log files. I can see that there some USB errors, but, these may be unrelated to your issue. So i can better understand the issue, are you able to upload a video of the screens flickering?
When the screens flicker, how log to they turn off for?
A couple of seconds or longer?
Do open windows regroup on the main display or does everything come back exactly as it was?

James

[mkidder7]

I will attempt to get a video, but it is occurring less often and unpredictable. When this does happen, my screens are off for a few seconds, at most. All applications regroup to the laptop display.