My DL Usb 2.0 to DVI not working anymore under Win10

cencored · 02-27-2017, 08:35 AM

Hi,
I have been going crazy trying to work out how to fix my DL USB 2.0 to DVI connected to my monitor. It worked in windows 7 but I am not able to get it to work in Win10 since I upgraded.
I've downloaded the latest driver 8.1.843.0

Can you please help?

AlbanRampon · 02-28-2017, 09:38 AM

Hello and welcome,

Would you please to use the third link in my signature and the customer support tool to create the ZIP file of your log files to post here?
Only DisplayLink employees will be able to access it.

I believe you probably have the issue as described in http://displaylink.org/forum/showpos...70&postcount=8

Kind regards,
Alban

cencored · 03-01-2017, 02:31 AM

Yes I saw that link, but neither driver version 8.2 nor the windows creators update seem to be available yet. Is that correct?

AlbanRampon · 03-01-2017, 07:55 AM

I checked last night, and the fix is the latest Windows Insiders Fast Ring build (build 15042).
If you install that and our beta, it will be fine.
But both the OS and DisplayLink drivers are at beta level today.
Also, these do not address the root cause as MS or DL can't solve in software what is coming from a hardware problem. So it may not 100% work. We believe it's close to 100% as we can retry now whereas before we could not.

Kind regards,
Alban

cencored · 03-01-2017, 09:54 AM

Right I installed the beta driver 8.2. The latest windows build (fully updated) that I use is 14393. I suppose I will have to wait for the next update if I don't really want to mess around with Windows betas. Installing the DL beta alone didn't make a difference. It still doesn't find the 2nd display.

Can I make DL work if I use it with a powered usb hub?

AlbanRampon · 03-01-2017, 09:59 AM

You can try, but usually no.
If it's the same we've seen, the issue is around the power supply spiking.
The chip has no problem.

cencored · 04-01-2017, 06:29 AM

I'm just downloading the anniversary update. Do you think it will work with that one?

AlbanRampon · 04-01-2017, 11:53 AM

I'm afraid not.
Anniversary Update is from last July and does not include the fix in the USB driver that allows us to keep trying.
You do need Windows 10 Build 15049 or higher.
You can get it from the Windows 10 Insider Programme, or wait until next week as Windows 10 Creators Update should be available to you from Microsoft officially by using their "Windows update assistant" utility. Thankfully it's not long now.
Kind regards,
Alban

cencored · 06-11-2017, 04:49 AM

Ok I finally installed the latest 8.2 M2 driver ( can't see a beta anymore) and have the creators update running on my windows 10. However it is still not working

Any ideas?

Edit I also tried the 8.2 beta driver. My display simply stays black and does not get detected in the display settings of windows 10

AlbanRampon · 06-11-2017, 07:01 AM

Hello,
Can you please upload logs?
My last link in the forum signature explains how to use the tool.
you can post here, only employees can download it.
Kind regards,
Alban

02-27-2017, 08:35 AM	#1
cencored Junior Member Join Date: Feb 2017 Posts: 10	My DL Usb 2.0 to DVI not working anymore under Win10 Hi, I have been going crazy trying to work out how to fix my DL USB 2.0 to DVI connected to my monitor. It worked in windows 7 but I am not able to get it to work in Win10 since I upgraded. I've downloaded the latest driver 8.1.843.0 Can you please help?

02-28-2017, 09:38 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello and welcome, Would you please to use the third link in my signature and the customer support tool to create the ZIP file of your log files to post here? Only DisplayLink employees will be able to access it. I believe you probably have the issue as described in http://displaylink.org/forum/showpos...70&postcount=8 Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

03-01-2017, 07:55 AM	#4
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	I checked last night, and the fix is the latest Windows Insiders Fast Ring build (build 15042). If you install that and our beta, it will be fine. But both the OS and DisplayLink drivers are at beta level today. Also, these do not address the root cause as MS or DL can't solve in software what is coming from a hardware problem. So it may not 100% work. We believe it's close to 100% as we can retry now whereas before we could not. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

03-01-2017, 09:59 AM	#6
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	You can try, but usually no. If it's the same we've seen, the issue is around the power supply spiking. The chip has no problem. __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

04-01-2017, 11:53 AM	#8
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	I'm afraid not. Anniversary Update is from last July and does not include the fix in the USB driver that allows us to keep trying. You do need Windows 10 Build 15049 or higher. You can get it from the Windows 10 Insider Programme, or wait until next week as Windows 10 Creators Update should be available to you from Microsoft officially by using their "Windows update assistant" utility. Thankfully it's not long now. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

03-01-2017, 02:31 AM	#3
cencored Junior Member Join Date: Feb 2017 Posts: 10	Yes I saw that link, but neither driver version 8.2 nor the windows creators update seem to be available yet. Is that correct?

03-01-2017, 09:54 AM	#5
cencored Junior Member Join Date: Feb 2017 Posts: 10	Right I installed the beta driver 8.2. The latest windows build (fully updated) that I use is 14393. I suppose I will have to wait for the next update if I don't really want to mess around with Windows betas. Installing the DL beta alone didn't make a difference. It still doesn't find the 2nd display. Can I make DL work if I use it with a powered usb hub?

04-01-2017, 06:29 AM	#7
cencored Junior Member Join Date: Feb 2017 Posts: 10	I'm just downloading the anniversary update. Do you think it will work with that one?

06-11-2017, 04:49 AM	#9
cencored Junior Member Join Date: Feb 2017 Posts: 10	Ok I finally installed the latest 8.2 M2 driver ( can't see a beta anymore) and have the creators update running on my windows 10. However it is still not working Any ideas? Edit I also tried the 8.2 beta driver. My display simply stays black and does not get detected in the display settings of windows 10 Last edited by cencored; 06-11-2017 at 04:58 AM.

06-11-2017, 07:01 AM	#10
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, Can you please upload logs? My last link in the forum signature explains how to use the tool. you can post here, only employees can download it. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution